Business Strategy and Operations Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Business Strategy and Operations (BSO) Manager at Visa plays a crucial role in driving the success and growth of the Client Services (CS) organization. This individual will demonstrate a positive, solutions-oriented mindset with a strong can do attitude, fostering collaboration and driving results.  The role is part of the newly created Strategic Initiatives and Transformation Office (SITO) in CS, a team established to support the functions top priorities and shape CSs multi-year strategy.

The BSO Manager will focus on operational execution, governance, and reporting while collaborating closely with various teams within CS, and the broader Visa organization to help define and execute on the CS Multi-Year Strategy.  Key responsibilities include target setting, performance reporting, financial management while driving performance awareness by promoting visibility and understanding of key business insights. As a trusted and integrated business partner across Client Services, this leader will on occasion interact with senior executives on the CSLT leadership team.

Visa Leadership Principles:

• At Visa, we believe everyone is a leader. We expect all leaders to demonstrate our core principles: Lead Courageously, Obsess About Customers, Collaborate as One Visa, and Execute with Excellence.

Responsibilities:

Performance Management and Reporting

• Support in designing and maintain frameworks for OKRs, KPIs, and governance processes to track progress against strategic goals.

• Support in the coordination and creation of scalable reporting processes and dashboards for leadership reviews

• Support with other CS Global Reporting requirements including Client Risk Profile (CRP) and Operational Risk (ORS) reporting, consolidating risks and issues across CS teams

Leadership & Cross-Functional Collaboration:

• Build strong relationships with internal stakeholders and external partners to support strategic initiatives and operational improvements.

• Serve as a liaison among CS, Regional and Global teams, Data teams, and business stakeholders to communicate reporting insights and data findings.

• Drive CS and non-CS partners to continually enhance quality of insights from data and metrics

• Serve as a delegate for CS Global Business Strategy & Ops when required, representing the function in key forums.

Operational Excellence:

• Proactively identify opportunities for process improvement and automation across SITO and CS teams as needed to explore and deliver solutions

• Leverage data analytics tools to derive insights and support storytelling for executive presentations

• Serve as a thought partner on high-priority strategic issues and projects

• Support with other Global operational activities e.g. Offsites, Regional team coordination, team meetings

• Maintain the CS Performance internal site ensuring it reflects the latest monthly reporting results and OKR updates as applicable

• Manage Global Distribution Lists, Reporting Timelines, and Fortnightly Meeting Agendas

Change Management and Digital Enablement:

• Partner with the Change Management liaison to ensure framework processes are embedded and adopted within BSO workstreams, driving consistency and alignment across initiatives.

• Act as a GenAI Ambassador by staying current on emerging GenAI tools and identifying opportunities to leverage these technologies for continuous improvement across BSO workstreams.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

6 or more years of relevant work experience with a Bachelor Degree or at least 4 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Demonstrated success in business operations, strategy, and planning roles

Strong financial acumen and analytical skills

Strong commercial acumen and solid business judgment

Solid experience translating loose (often nebulous) thoughts into tactical plans

Proven ability to formulate strategy, and demonstrated critical thinking and ability to operationalize strategy

Strong teamwork, ability to work effectively across functions, levels and locations

Excellent written and verbal communication, strong executive presentation skills and presence

Highly proficient in PowerPoint, Excel, and Word, eager to learn other online tools.

Passionate about building processes, continuous improvement, and transforming while working with colleagues at a leading global payments company.

Detail-oriented, organized, adept at multi-tasking and evolving priorities.

Motivated self-starter working well under tight deadlines

Experience driving adoption of new processes and supporting change management initiatives preferred

Experience with analytics tools (Tableau, Power BI) preferred

Personal Characteristics

Transformational leader who possesses a growth mindset and is eager to take on new challenges

Agile and comfortable adapting to change, ambiguity, and different environments

Self-starter with a bias toward action and focus on overcoming barriers and finding solutions

Proactive in identifying areas and workstreams with value-add engagement opportunity

Ability to influence peers and senior leaders across the team

An audience-centric approach to all interactions and deliverables

Clear and transparent in communication

Good judgment. Ability to operate independently and knowing when and how much to involve leadership

Decisive with ability to balance big picture and details in decision making, comfortable influencing adoption of change across diverse teams

Very strong attention to detail

Self-confident with an authentic style that quickly earns trust from partners and leadership

Demonstrates integrity and ownership in all actions, maintaining the highest ethical standards.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.