Customer Support Representative Bogotá From home

hace 2 semanas

Bogotá DC Brazil, Colombia Teleperformance Colombia A tiempo completo


Be part of a dynamic and technology-focused environment, providing multichannel support to users of widely used productivity and operating system tools. This role is ideal for candidates with an affinity for technology who enjoy problem-solving and delivering high-quality customer experiences.

What you'll be doing:


• Provide multichannel customer support (voice, chat, and email).


• Assist users with inquiries related to operating systems and productivity tools.


• Diagnose and guide customers through technical issues in a clear and professional manner.


• Follow established troubleshooting processes and support guidelines.


• Document cases, solutions, and follow-ups accurately in internal systems.


• Ensure compliance with quality, productivity, and customer experience metrics.

________________________________________

We're looking for someone who:


• Has a strong affinity for technology and digital tools.


• Has previous experience in technical support or customer service (preferred).


• Possesses knowledge of Windows and Office environments.


• Ideally has studies or background in systems, programming, software development, or related fields.


• Has an English B2+


• Is customer-oriented, analytical, and solution-focused.

Conditions:


• Salary: COP $2,315,000 / month


• Contract type: Indefinite term


• Language: English B2+


• Campaign type: WAHA – Bogotá


• Workload: Full time | 42 hours per week


• Training (TRN):

Monday to Friday, 7:00 a.m. – 5:00 p.m. (4 weeks)


• Operations (OPS):

Shifts between 7:00 a.m. – 8:00 p.m.

Weekends OFF

Bonuses / Benefits:


• Performance-based bonuses of up to 15% of salary.


• Continuous technical training and skill development.


• Growth opportunities within a technology-focused campaign.


• Stable schedule with weekends off.

About the Campaign:

This is a multichannel customer support line focused on assisting users with technical inquiries related to operating systems and productivity tools. The role requires a strong service mindset, technical curiosity, and the ability to guide users through solutions in a clear and structured way.

This is what sets us apart:

We are a global organization operating in more than 100 countries, recognized for excellence in digital business services and people-centered culture. Certified as a Great Place To Work, we foster innovation, collaboration, and continuous learning.

We are committed to diversity, equity, and inclusion, creating an environment where every individual is respected and valued.

Make a difference with the TOP Team



#LI-Onsite

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