Associate Analyst, Benefits Delivery

**Our Purpose**
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

**Title and Summary**

Associate Analyst, Benefits Delivery

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The People Operations and Insights is looking for an Assoc Analyst, Benefits Delivery to support benefits and wellbeing programs for global programs and other region benefits, as assigned. This role is responsible for operational and administrative aspects of our benefits programs. The person in this role will partner with relevant stakeholders, including the Benefits COE, GBSC (Global Shared Services Center), Payroll, TPRM (Third Party Risk Management), P&C (People & Capability) technology, and other groups to ensure programs are delivered accurately and on time. This is an exciting opportunity to make an impact within a growing team at Mastercard
Role
- Successful day-to-day operations of all benefits programs including group health, dental, vision, accidental death & dismemberment, life insurance, business travel accident, retirement plans, etc.). including open enrollment, standard plan renewals, administration, etc.
- Manage benefits vendors, including performance monitoring, onboarding, and third-party risk management.
- Ensure local programs are implemented and partner with HRBPs and GBSC-HR on ongoing administration and delivery.
- Provide analytical support on Mastercard's Benefits Delivery projects, programs, and ad hoc requests
- Support rollout and cyclical benefits communications, including drafting and editing previously drafted communications.
- Mediate claims between vendors and employees and escalates issues as appropriate.
- Respond to employee inquiries that are escalated from Mastercard’s GBSC in an effective, clear, and kind manner. Escalate complex cases through supplier channels and resolve file errors in coordination with integration and support teams.
- Support on special projects, as assigned.

All About You
- Experience with benefits operations/delivery, including management of third-party providers and contracts
- Computer proficiency and technical aptitude, including ability to use Powerpoint and Excel, experience with HRIS systems and benefits databases
- Demonstrated success handling employee inquiries in accurate, timely fashion
- Able to maintain strict confidentiality as required
- Proven ability to work effectively in a team environment
- Demonstrated ability to collate, review and analyze benefits data
- Experience working in a global organization
- Excellent organization and communication skills, including fluency in English
- Strong analytical skills

**Corporate Security Responsibility**

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.