Customer Experience Specialist

hace 4 días

Bogotá, Bogotá D.E., Colombia Periferia IT Group A tiempo completo

Prepárate para vivir una nueva etapa con Periferia IT Group Si tienes experiencia como
Customer Experience Specialist (CX)
y quieres generar un impacto en el mundo tecnológico, esta es tu oportunidad para unirte a nuestro equipo. Trabajarás con más de 1,000 profesionales en una multinacional colombiana líder en el sector TI, con fuerte presencia en América Latina y Estados Unidos. Impulsa tu carrera con nosotros y haz crecer tu potencial

¿Te gustaría llevar tu carrera al siguiente nivel con Periferia IT Group?

  • Únete a nuestra cultura Periferia enfocada al servicio y la innovación, donde cada idea cuenta para superar las expectativas de nuestros clientes.
  • Sumérgete en un entorno laboral dinámico que fomenta el aprendizaje continuo y el desarrollo personal.
  • Participa en proyectos desafiantes donde podrás aplicar tus conocimientos y habilidades para generar un impacto real.
  • Disfruta de un equilibrio entre tu vida personal y laboral, mientras promovemos el bienestar integral de todos nuestros colaboradores.

Para destacar en tu postulación debes:

  • Ser profesional en Ingeniería Industrial, Administración de Empresas, Ingeniería de Sistemas, Diseño de Servicios, Marketing o carreras afines.
  • Contar con experiencia superior a 3 años en diseño de estrategias de Customer Experience (CX) y optimizacion de Customer Journeys.
  • Capacidad de adaptarse a nuevas tecnologías y enfoques innovadores para maximizar su impacto.

Tus responsabilidades serán:

  • Liderar iniciativas estratégicas de alto impacto en Customer Experience (CX), incluyendo la implementación integral de plataformas CRM.Diseñar y optimizar Customer Journeys, identificando fricciones y solucionándolas mediante análisis de causa raíz.
  • Impulsar la automatización de procesos críticos para mejorar eficiencia y reducir costos operativos y gestionar y analizar métricas clave de CX: CSAT, NPS, CES, FCR, AHT.
  • Definir KPIs, monitorear el desempeño de las iniciativas de experiencia del cliente, capacitar al personal en buenas prácticas de atención y mantenerse actualizado en tendencias para adoptar nuevas estrategias y tecnologías orientadas a mejorar la relación con el cliente.

Lo que encontrarás al unirte al mundo de Periferia IT Group:

  • Trabajo híbrido en Bogotá/Colombia.
  • Contrato a término Indefinido.
  • Salario a convenir según experiencia y habilidades.
  • Beneficios a la carta para tu bienestar y estilo de vida.

Da el paso y únete hoy a nuestro equipo Periferia IT

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