Business Operations Specialist

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About TMF Group

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 9,100 experts and 120 offices in 85 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business

Discover the Role

The
Operational Excellence Supervisor
plays a key role in driving continuous improvement across operations and service lines. This role focuses on optimizing processes, ensuring adoption of global tools, leading transformational initiatives, and providing data‑driven analysis to increase efficiency, reduce costs, and enhance service quality. The person will work closely with operational teams, leaders, and stakeholders to ensure standardized, high‑quality, and efficient delivery.

Key Responsibilities

• Lead transformational project initiatives aligned with the Global Delivery Strategy.
• Identify improvement opportunities across different operational areas.
• Monitor and control KPIs that impact operational and market performance.
• Conduct process assessments, design and implementation, and ensure adoption of global tools.
• Train teams on global strategies, tools, and systems.
• Analyze SLAs, quality metrics, and KPIs and provide actionable insights to the Delivery team.
• Prepare reports for service line managers, market leads, and stakeholders to provide visibility into operational performance.
• Promote and support automation initiatives within the market.
• Continuously measure adoption of systems such as Enate.
• Prepare business cases and benefit realization cards to quantify savings and efficiencies.

Key Requirements

Education & Experience

• Bachelor's degree in
  Industrial Engineering
  preferred; other engineering fields, Economics, or Business Administration with a focus on service operations are also suitable.
• Experience in
  Project Management
  within financial services or operational environments.
• Background in operations, process improvement, service delivery, and quality.
• Knowledge of methodologies such as
  Lean, Six Sigma, TQM, Kaizen
  .
• PMP or Scrum certification is a strong plus.
• Familiarity with
  Power Platform
  tools.

Technical Skills

• Advanced Microsoft Office.
• Excellent English (spoken, written, and comprehension).
• Knowledge of quality assurance, operations research, and data analysis.

Soft Skills

• Strong communication skills across multiple organizational levels.
• Ability to prioritize tasks by impact, criticality, and ROI.
• Adaptable, proactive, self‑driven.
• Detail‑oriented and structured.
• Strong teamwork and collaborative mindset.

What's in it for you?

Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• You'll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

A supportive environment

• Strong feedback culture to help build an engaging workplace.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

We're looking forward to getting to know you