IT Support Analyst

Requisition ID: 233518

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

IT Support Analyst

Provide basic and specialized technical support for technological incidents and requests related to the business units and departments of GBS Colombia in a reactive, preventive, proactive, and predictive manner.

Contribute to achieving the objectives of both the IT department and the Operations Vice Presidency of GBS Colombia through the execution of activities assigned to the role and responsibilities.

Provide all users with the highest level of reliability and availability of technological resources related to computing equipment, telephone systems, hardware peripherals, audio/video equipment, network infrastructure, servers, as well as applications and software.

Responsibilities:

• Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communication infrastructure, data channels, voice channels, and computing equipment, ensuring their availability and support.
• Provide technical support for hardware incidents involving computers and technological equipment such as computers, printers, peripherals, conference rooms, mobile devices, and other technology devices.
• Provide technical support for software incidents, including business applications, web applications, client/server applications, application installations, office tools, specialized software, troubleshooting, and other software-related needs.
• Solve recurring problems related to hardware or software incidents.
• Handle all technological requests, coordinating with the teams responsible for each platform and/or technological application.
• Support projects and temporary assignments, interacting with multiple interdisciplinary teams to achieve objectives.
• Coordinate movements, transfers, and/or migrations of computers, phones, technological devices, connectivity accessories, and peripherals.
• Contact appropriate vendors when necessary for maintenance, service, and/or relevant solutions.

Requirements:

• Minimum 2 years of experience in technical support.
• Required proficiency in a second language (Spanish/English) preferably at B2 level.
• Experience handling corporate technology.
• Technical, Technologist, or Engineer graduate in Information Technology or related fields.
• General knowledge of information systems, software, and applications.
• General knowledge of computer hardware and operating systems.
• General knowledge of networks and server-provided services.
• Knowledge of VoIP telephony, call recording systems, inbound and outbound operations.
• Excellent motivation, leadership, training, and organizational skills with the ability to prioritize/delegate and handle a variety of tasks and situations continuously.
• Time management skills, multitasking ability, and adaptability to changing priorities.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and a collaborative management style.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.