Pre-Sales Advisor

Career OpportunitiesThriving at FPSExplore Our LocationsEmployee Log in Candidate Log in to ConnectMailOperationsBogotá, ColombiaPre-Sales AdvisorBring your passion for sales and customer service to FPS — where we champion people excellence. Join our high-performing team and thrive in a culture that rewards your drive, talent, and results.About UsFull Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees.Our mission is to create an environment within which our people THRIVE We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients.Our Core ValuesIntegrity - Do what's right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect.Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement.Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate.Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal.Primary FocusSave new pending ordersHandle pending order status callsAppointment reschedulesHandle pending order status callsAppointment reschedulesPending order cancellationsRoles And ResponsibilitiesRetention for prospect customers wishing to cancel their orderOutbound SAV queueField Technician cancellation callsRescheduling service orders for prospect customersReview stage code orders to educate customers on installation statusPartner with dispatch or assignment to move pending orders forwardModify pending orders to upgrade or downgrade speedsModify pending orders to add or remove featuresReview drop statusModify home/email address for prospect customersQualificationsExperience in sales/retention and customer service is a requirement; must be able to execute basic sales skills in a high performance environmentMinimum of 1 year experience in the Call Center EnvironmentAdvanced problem-solving skills and can effectively communicate with customers and work groupsAbility to multi-task and have organizational and data entry skillsStrong attention to detail and the ability to follow directionsExcellent customer service and communications skillsEffective listening and analytical skills, as well as the ability to summarize information and offer solutions.Strong outgoing personality and great work ethic.Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be requiredMust be willing to go through pre-employment background and medical assessmentWilling to work onsiteDepartment Operations Role Agent Locations Bogotá, ColombiaContact FOX Talent AcquisitionColleaguesFOXOperationsBogotá, ColombiaPre-Sales AdvisorBring your passion for sales and customer service to FPS — where we champion people excellence. Join our high-performing team and thrive in a culture that rewards your drive, talent, and results.Loading application formCareer siteCareer OpportunitiesThriving at FPSExplore Our LocationsData & privacyLocationsKansas City, MissouriBogotá, ColombiaDavao, PhilippinesManila, PhilippinesPune, IndiaEmployee loginSSOCandidate Connect loginAlready working at Full Potential Solutions?Let's recruit together and find your next colleague.blocks--auto-join--form#focusEmailField" data-blocks--auto-join--form-tooltip-login-value="Enter your email address" data-blocks--auto-join--form-tooltip-login-with-value="Login with %{email}"> blocks--auto-join--form#handleBefore turbo:submit-end->blocks--auto-join--form#handleComplete" action="/en/auto_join" accept-charset="UTF-8" method="post">