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Scheduling Coordinator
hace 3 semanas
Scheduling Coordinator - Medellín
Full Time - On-site
VIP Medical Group, one of our top experts in vein disease and pain management is looking for Scheduling Coordinators to join our team We specialize in pain management and vascular procedures. Our main goal is to always provide the best level of care and compassion to individuals who are being treated.
Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. Ultimately, you should be able to contribute to high-quality customer service and achieve sales targets. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.
Position Summary:
VIP Medical Group, a leader in vein disease and pain management, is hiring Scheduling Coordinators to join our compassionate and goal-driven team. The role involves coordinating patient appointments, maintaining accurate records, and ensuring smooth communication with both patients and staff. We're looking for candidates with strong organizational skills, customer service experience, and fluency in English. Familiarity with CRM tools and Google Sheets is a plus. If you're a team player who thrives in a fast-paced environment, we'd love to meet you
What You'll Do
- Appointment Scheduling: Coordinate and schedule patient appointments, including follow-ups and procedures, ensuring optimal use of clinic resources and provider and patient availability.
- Patient Communication: Communicate with patients to confirm appointments, provide necessary information, and answer any appointment-related queries.
- Data Management: Maintain accurate and up-to-date patient records in the clinic's electronic medical record (EMR) system.
- Coordination: Work collaboratively with healthcare providers, nurses, and other administrative staff to ensure seamless patient scheduling.
- Problem-Solving: Address and resolve scheduling conflicts, patient concerns, and other related issues in a timely and professional manner.
- Documentation: Ensure all scheduling and patient communication is documented accurately in compliance with clinic policies and regulatory requirements.
- Support: Approach patients with kindness, patience, and professionalism.
- Other tasks may be assigned.
What You'll Bring To The Team
- Proven work experience as CSR, support agent, or similar roles.
- Hands-on experience with CRM software & Google Suite (GSheets in particular).
- Excellent organizational and multitasking skills.
- A team player with a high level of dedication and a goal-driven attitude.
- Ability to work under deadlines.
- Advanced to native proficiency in English (written, spoken, comprehension)
- Private health insurance for you plus a family member and special discounts on lunch with our associate restaurant.
- Great schedules, indefinite contract and salaries starting at $3M COP
