Scheduling Coordinator

hace 3 días

Colombia Huila Propio LS LLC A tiempo completo

Fully Remote - INTL Remote Worker - Colombia, COL - Onsite Interpretation Operations

**Job Type**
- Full-time

**Description**

**Propio Language Services** is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, **Propio** could be the ideal place for you.

The **Scheduling Coordinator** will support the Operations Team by focusing on scheduling interpreters across multiple lines of business and working closely with both clients and interpreters to ensure high levels of client satisfaction, interpreter engagement, and operational efficiency.

**Responsibilities**
- Work with clients to schedule On-site and Pre-Scheduled Video (VRI) Interpreter appointments to fulfill our clients’ needs and expectations.
- Manage urgent needs by accessing Propio’s database of Interpreters to solve last-minute requests by the client.
- Track and audit schedules and timesheets for the interpreters that service our clients and our community.
- Work collaboratively with other departments within the organization to ensure continuity and consistency in delivering the client experience.
- Support Interpreters by projecting a positive personality, create events and programs to increase Interpreter engagement and satisfaction.
- Ensure documentation required for Interpreters and Clients are handled securely and with confidentiality.
- Other duties as assigned.

**Requirements**:
**Qualifications**
- 2+ years relevant customer service experience
- Ability to be resourceful, take ownership, be motivated, and have great attention to detail
- Excellent written and verbal communication skills
- Outstanding customer service and professional behavior
- Intermediate level experience using Microsoft Suite of Products (Excel, Word, Outlook, etc.)
- Ability to manage confidential and sensitive information
- Ability to work both independently and within a team to meet deadlines

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