Records Retrieval Coordinator

hace 1 semana

Medellín, Colombia OpsArmy A tiempo completo

Medical Records Request Specialist Employment Type: Full-TimeLocation: RemoteApply here: https://operationsarmy.com/application About the Role The Medical Records Request Specialist is responsible for actively requesting medical records from healthcare providers and ensuring those requests are followed through to completion. This role focuses on provider outreach, follow-ups, and managing outstanding requests—not document intake or basic processing. You will handle multiple open requests at a time, track progress, and work directly with provider offices to resolve delays or rejections. Key Responsibilities Medical Records Request Submission Submit medical record requests via provider portals, fax, email, or other approved methodsResearch and follow provider-specific submission requirementsEnsure all request packets are complete before submission Provider Follow-Up & Escalation Perform regular follow-ups with provider offices regarding pending requestsTrack aging requests and prioritize based on turnaround targetsHandle rejections, resubmissions, and missing requirementsEscalate unresponsive providers according to SOPs Tracking & Documentation Maintain accurate status updates for each requestDocument follow-up activity and provider responsesEnsure received records are logged and routed properly Operational Discipline Adhere strictly to retrieval workflows and timelinesIdentify recurring provider issues and flag them for review What You Bring Experience requesting medical records from providersFamiliarity with ROI/HIM workflowsComfort with outbound follow-up and persistence-based tasksStrong organization and attention to detailExperience with tools like ChartSwap, Datavant, MRO, CIOX, or Sharecare is a plusApply here: https://operationsarmy.com/application

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