Ilmm (Intelligence Last Mile Monitoring) Engineer

**Job Information**:
Job Family

**IT***

Work Arrangement

**Permanent WFH***

City

**Usaquen***

State/Province

**Cundinamarca***

Country

**Colombia***

OPT1: Client-branded

**Job Ad Title**:ILMM Engineer | Day Shift | Remote Setup

**LinkedIn**:ILMM (intelligence last mile monitoring) Engineer

**Revolutionize Your Career: Join the Vanguard of IT Innovation**

Step into the future of IT innovation alongside a true trailblazer Our client stands as a visionary in the industry, reshaping the landscape of networking and security with cutting-edge cloud solutions, perfectly aligned with Gartner’s SASE frameworks. Joining our client's esteemed team isn't just a career move—it's a journey into the heart of technological advancement. Imagine the pride of contributing to a company that has soared to Unicorn status, with a valuation surpassing $3 billion and a Centaur status with over $100M in annual recurring revenue (ARR) in 2022. With a global presence and a legacy of disrupting the market, you'll be part of a dynamic, forward-thinking community where every success is celebrated as a collective triumph.

**A Preview of Your Role**

Be part of our client’s team as an **ILMM Engineer. Monitor** system uptime, troubleshoot issues, engage with customers, and contribute to team building. Ensure seamless connectivity and security, playing a vital role in shaping the future of networking.

**Navigate Your Future with Us**

Employment Type: Indefinite Term Contract
- Shift: Monday to Friday, 7:00 am to 4:00 pm CO Time (Flexible in the future)
- Work Setup: Remote

**Forge Your Path: Essential Skills**
- English proficiency: C1-C2 level (MUST)
- 1-3 years of experience supporting and monitoring network systems
- Ability to work 24/7 shifts and provide on-call support as required
- Background as an experienced Support Engineer (tier 1-2)/IT sys admin/NOC/Network Operations Engineer in web/network/information security companies
- Excellent oral and written communication skills
- Strong computer skills with a focus on networking, TCP/IP, Firewalls, and proxy servers
- Experience with ISP, DNS, DHCP, NAT, HTTP/HTTPS
- Ability to read applicative system logs and search for relevant root causes of issues
- Exceptional troubleshooting abilities and a passion for diving into complex technical problems in real production environments
- Experience working with Cloud and SaaS (Software as a Service) technology providers
- Familiarity with network and security protocols and standards
- General networking knowledge such as MTR, Wireshark, troubleshooting, TCP/IP, CISCO, Fortigate

**Drive Success: Your Role**
- Work in a shift-based team 24/7/365
- Own and manage Cato production system uptime and functionality, including troubleshooting and identifying solutions to resolve various system/network issues
- Engage with concerned teams/persons to identify and solve issues
- Engage, investigate, and periodically follow up with customers about service status
- Track and monitor system status and identify both areas of concern and growth opportunities
- Mitigate outages and system malfunctions to ensure no customer effect and prepare escalation by priority/urgency for Engineering team
- Engage with 3rd party service providers for resolution of network/system issues
- Provide higher-tier support for Cato’s customer issues related to last mile issues
- Contribute to building, improving, and expanding Cato's NOC team
- Train and assist team members to address knowledge gaps
- Take part in ongoing projects and customer onboarding processes
- Conduct Welcome calls with customers to introduce the service and assist with onboarding process
- Act as a focal point for Cato’s support/field Engineering by understanding business use cases
- Contribute to continual service improvement by challenging, reviewing, updating, and creating processes and procedures to drive operational excellence

**Fuel Your Success: Perks Await**
- 5 Days work week
- Prepaid medicine
- Work-Items provided
- Indefinite term contract
- Extra vacation leave
- Direct exposure to clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations
- Upskilling opportunities with Emapta Academy

**Welcome to Emapta Colombia**

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it'