IT Support Tier 2

hace 2 semanas

Barranquilla, Colombia Jumio A tiempo completo

**Role Title**:IT Support Tier 2

**Reporting to**:IT Team Leader

**Area**:IT

**Location**:Barranquilla, Colombia (On site)

**Role Purpose**:
Support the company's Technology infrastructure and promote Technology Solutions that help generate value and transform the organization according to business requirements.

**Role Value**:
**Responsibilities**:

- Monitor and maintain the company's infrastructure and machines.
- Respond in a timely manner to problems and service requests.
- Provide technical support throughout the company (hardware and software) In charge of the IT department.
- Set up accounts for new users.
- Maintain the integrity, availability and confidentiality of company information and ensure systems security.
- Escalate or escalate trouble tickets that cannot be resolved.
- Monitor and evaluate the performance of the installed infrastructure.
- Assist in compliance with company standards.
- Manage warranties with manufacturers and/or service providers.
- Document changes made to the company's infrastructure.

**Experience and Qualifications**:

- Professional Degree in Systems Engineering, Computer Science, Networking or equivalent.
- Proven experience in enterprise technical support, IT Support or as a Technical Engineer of at least 3 years.
- Experience in handling Windows Servers/Clients Operating Systems, Active Directory (User Management / GPOs), WSUS, Antivirus.
- Intermediate knowledge in Networking: Switching, Routing, and Firewalls basics.
- Basic experience in Linux servers and services.
- Skills: Communication, problem solving, punctuality, responsibility, adaptability, teamwork and collaboration.
- Plus: CCNA (or similar), MSCA (or similar), Virtualization with VMware or similar, experience with PCI/DSS or similar and security frameworks.
- High level of English is a must: 80% (written and verbal).

**Desired Experience**
- Cisco Firewall, Switches & Routers
- AWS, Google Cloud Services, Azure
- Windows Server, Linux
- Atlassian Suite: JIRA, Confluence
- Plus: CCNA (or similar), MCSA (or similar), Virtualization with Vmware or similar, experience with PCI/DSS or similar and security frameworks.
- High level of English is a must: 80% (written and verbal).

**Jumio Values**:
IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

**Equal Opportunities**:
**About Jumio**:
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we're expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

**Applicant Data Privacy

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