Systems Reliability Cca Director

**Requisition ID**: 218549

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

**Purpose**

The Caribbean, Central America & Uruguay (CCAU) Technology Systems Reliability team interfaces with Senior Management, Infrastructure, IT Operations, Global System Reliability Office and business partners to continuously improve the stability, reliability and efficiency of our Banking systems through Site Reliability Engineering (SRE) based principles and practices that will include continuous people, process and technology enhancements in support of our rapidly changing technology product portfolio.

The incumbent will work cross-functionally amongst a variety of teams and be a contributor in all significant engineering services or solutions delivered to CCAU Technology and stakeholders. The incumbent will also have an understanding ‘what could go wrong’, help to solve complex problems and have a flare for communicating and participating in discussions with technical and business partners. The incumbent will work directly with our Software Engineering teams to both maintain and operate our existing technology and build our next generation of technologies.

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Work in collaboration with the Global System Reliability Engineering team as well as with software development, Quality, Product and Data Engineering teams to Champion SRE/ DevOps culture and practices
- Leading senior stakeholder communication, build and champion strategic initiatives to address the big boulders in achieving best in class stable, reliable, secure and performing systems
- Implement and govern a ‘Lean’ technology service management system amongst service owners to ensure continuous reliability improvement
- Ensure continuous improvement and execution of quality and timely major incident root cause analysis and blameless postmortem activities to ensure we take action to avoid similar problems in the future
- Drive prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risk
- Working closely with global and regional architecture boards, champion the definition and implementation of resilience policies for new and existing solutions
- Lead initiatives to continuously refine our build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security. You’ll create plans, collaborate with other SROs and DevOps team members - coordinating activity with development and business leads to increase service levels, lower costs, and support delivery velocity objectives
- Understand how the Bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**Dimensions**
- 4 employees supervised
- 10 Countries / 3 regions / multiple business units supported
- 3 regional systems on separate software stacks.

**Education / Experience / Other Information**
- Expert understanding of SRE principles
- 10+ years of experience in IT with at least 3 years in system architecture (5+ preferred)
- ITIL V3 Foundation Cert. in ITSM with Professional experience with ITSM tools (ServiceNow, a plus)
- Strong understanding of Service Management principles, Service Level Objectives and measuring resiliency
- Degree in Computer Science, Engineering, or equivalent
- Excellent communication (both verbal and written). The ability to communicate confidently and clearly to executive leadership team including both business and technology
- Professional programming experience in one or more of the following: C, C++, Java
- Advanced experience with GCP/Azure/AWS.
- Deep understanding of containerization using Docker or similar
- Bilingual English/Spanish language skills (B2+ English level)

**Working Conditions**

Hybrid work environment in a standard office-based environment and work from home; non-standard hours are a common occurrence; Limited travel internationally

LI-Hybrid

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was