Systems Reliability Engineer Lead

**ID de la solicitud**: 237005

**Programa de Referido de Empleados - Probable Pago**: $400,000.00

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You will work cross-functionally amongst a variety of teams and be a core contributor in all significant engineering service or solutions delivered to Systems Reliability Office stakeholders. You will also have an understanding ‘what could go wrong’, solve complex problems and have a flare for communicating and leading discussions with technical and business partners. You will work directly with Application Engineering teams to both maintain and operate our existing technology and build our next generation of technologies. You will leverage your deep experience with IT Service Delivery and IT Service Management to standardize and improve operations, analysis and service levels across the International Banking portfolio.

**Key Accountabilities**:

- Work in collaboration with Application Engineering, Quality, Product and Data Engineering teams to Champion SRE/ DevOps culture and practices
- Collaborate with a team of Reliability Engineers working closely with software development, Quality, Product and Data Engineering teams as a Champion of SRE/ DevOps culture and practices
- Contribute to management of Service Level Objectives with senior development and business leads
- Contribute to initiatives to continuously refine our build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security. You’ll create plans, collaborate with other SROs and DevOps team members - coordinating activity with development and business leads to increase service levels, lower costs, and support delivery velocity objectives
- Work closely with Development and operations teams to lead troubleshooting of our most severe incidents - leading senior stakeholder communication, driving problem-solving (e.g., log analysis, non-invasive tests) and debugging with best practice techniques
- Participate in continuous improvement and execution of quality and timely major incident root cause analysis and blameless post-mortem activities to ensure we take action to avoid similar problems in the future.
- Contribute to prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks.
- Lead in-depth technical and data analysis to gauge service trends and drive improvements.
- Contribute to proactive technical communication of reliability, stability and efficiency results (based on Service Level Objectives), service health (via dashboards) key reliability risks and issues to senior business and technology stakeholders - to prioritize activity (based on trend analysis) and direct investment and action.
- Assisting in improving infrastructure automation, efficiency, and cost
- Ensure solutions are automated where possible while improving operational efficiency, reducing operating risk and delivering quality services.

- Definition of guidelines, tools, good practices and processes as an SRE Framework that should be implemented by the stream aligned teams.
- Responsible for the adoption of the SRE Framework by development teams (stream aligned), product owners team and local SREs.
- Champion/ambassador of the practice across the IB regions. Guarantee that local SREs are onboard on the practice.
- Constantly seeks opportunities to improve the platform aligned with the defined SLOs.
- Manages the KTLO backlog acting as a product owner.
- Constantly seeks new “toiling reduction opportunities”, automatizing the manual and repetitive labor as much as possible.

**Reporting Relationships**

Primary Manager:Director and Head Systems Reliability and Resiliency SRE
Direct Reports: No Aplica

Shared Reports: No Aplica

**Dimensions**

- Ensuring customers are not impacted and the bank’s reputational brand is not negatively affected.
- Scope is focused on Global Wealth Technology and will extend to enterprise interactions.

**Education / Experience / Other Information**

- Ability to represent the team in meetings and presentations that include Senior Business / Technology executives
- 8+ years’ experience in IT with at least 3 years in a leadership capacity - directly or indirectly
- Degree in Computer Science, Engineering, or equivalent experience.
- ITIL V3/v4 Foundation Cert. in ITSM an asset
- Experience with ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles
- Well-rounded broad knowledge of OS platforms (Linux/UNIX), Networking, Web Systems and IT Ops
- Experience working with large-scale distributed systems
- Advanced understanding of SOA or microservices architecture concepts
- Advanced understanding of continuous integration systems and toolsets
- Experience working in an Agile environment
- Strong organizational skills a