Support Engineer

hace 4 días

Bogotá, Colombia Sinch A tiempo completo

With presence in more than 50 countries, whether you know us or not, you've definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.
Now we’re looking for a Support Engineer to join our team in Bogota, Colombia and chase the answers, seek the code and chase the dream with us.
**Essence of the role**:
The Support Engineer will be part of the Sinch Support team, which is a worldwide leader in delivery of Messaging solutions. This role reports to Manager Support Americas & Europe at Sinch. The workplace will be in Colombia working remotely but it might need to travel occasionally depending on needs.
The Support Engineer role includes technical assistance, troubleshooting, writing incident reports and handling customer communication around the support cases.
This role includes that you take part on a rotating on-call schedule for our 24/7 emergency support. Normal working hours are weekdays, but you might be required to work some weekends on rotating weekend shifts if customer requirements demand so.

**Requirements**:

- Unix/Linux based systems
- OCS/Prepaid Systems or VAS systems (such as SMSC, MMSC, USSD, WAP GW, IVR, Voice Mail, Collect Call etc.)
- Knowledge in Oracle DB is a plus
- Fluency in English
- IP networks, Diameter, Sigtran/SS7
- Knowledge Virtualization technologies such as VMware or similar is a plus
- Takes initiative and makes carefully considered decisions
- Customer, technical and solution oriented
- Comfortable and experienced in multitasking
- Well-Organized
- A positive attitude
- Comfortable and positive towards working in an ever-changing world
- A recognized ability to excel and exceed expectations.

**Benefits**:
Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.
Our Hiring Process

  • Support Engineer

    hace 6 días

    Bogotá, Colombia Commit A tiempo completo

    Commit Bogota, D.C., Capital District, Colombia Support Engineer We’re seeking an experienced Support Engineer to join our technical support team for a leading internal developer platform (IDP). In this role, you’ll troubleshoot technical issues, support customers and internal teams, and help ensure smooth operation of a modern developer self‑service...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Colombia Talycap Gobal A tiempo completo

    Technical Support Engineer - Leading fintech company in the LATAM market (Hybrid role in Bogota) Hi, Seligo Tech is helping a leading fintech company find their next Technical Support Engineer **About the role** This position will be responsible for providing Level 2 technical support.**What do you need to succeed** - Proficiency in English [C1] -...

  • Support Engineer

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia CommIT A tiempo completo

    We're seeking an experienced Support Engineer to join our technical support team for a leading internal developer platform (IDP). In this role, you'll troubleshoot technical issues, support customers and internal teams, and help ensure smooth operation of a modern developer self-service and DevOps ecosystem.What You'll Do:Manage and resolve support tickets...

  • RAN & MW Support Engineer

    hace 2 semanas

    Bogotá, Colombia ZTE Corporation A tiempo completo

    RAN & Microwave (MW) Support Engineer On-site | Full-time | Project-based / Outsourcing We’re looking for a RAN & MW Support Engineer to join our technical operations team and ensure top network performance, reliability, and service quality for our clients. You’ll be part of a skilled engineering group working on high-impact telecom projects involving...

  • Satellite Communications Tech Support Engineer

    hace 6 días

    Bogotá, Colombia Gilat Satellite Networks A tiempo completo

    A global satellite communications company is seeking a Technical Support Engineer to provide support for its products in the Americas region. The ideal candidate will have a B.E/B. Tech in Electronics or Communication Engineering, at least 2 years of customer service experience, and advanced English proficiency. Responsibilities include technical support,...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Colombia Coupa A tiempo completo

    Bogota, Colombia Services - Support / Entry Level-Full Time / Hybrid Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We...

  • Technical Support Engineer

    hace 6 días

    BOGOTÁ, Colombia SEEDARY COLOMBIA SAS A tiempo completo

    Buscamos un Technical Support Engineer responsable de brindar soporte técnico especializado en soluciones de CCTV, control de acceso y seguridad electrónica, ofreciendo atención al cliente, asistencia en proyectos y apoyo al área comercial. Responsabilidades Principales Diagnóstico y resolución de incidentes técnicos en sistemas de videovigilancia,...

  • Product Support Engineer Associate

    hace 6 días

    Bogotá, Colombia ScotiaTech A tiempo completo

    ScotiaTech – Bogota, D.C., Capital District, Colombia At ScotiaTech we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new Product Support Engineer Associate. What will you do? Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships,...

  • Support Engineer

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...

  • Actimize Tech Support Engineer

    hace 7 días

    Bogotá, Colombia Sutherland Global A tiempo completo

    A leading global technology firm is seeking an Actimize Associate Technical Support Engineer in Bogotá, Colombia. The role involves providing support to clients, investigating issues, and utilizing programming skills like Java and SQL to resolve technical problems. Candidates should possess a Bachelor's degree in computer science and have excellent...