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Support Engineer

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We're seeking an experienced Support Engineer to join our technical support team for a leading internal developer platform (IDP). In this role, you'll troubleshoot technical issues, support customers and internal teams, and help ensure smooth operation of a modern developer self-service and DevOps ecosystem.

What You'll Do:

  • Manage and resolve support tickets across platform, configuration, and integration issues
  • Provide frontline technical assistance to customers and internal teams
  • Troubleshoot integrations involving Terraform, Kubernetes, and major cloud providers
  • Support community channels (Slack) and respond to developer questions
  • Collaborate with engineering, product, and customer success teams
  • Identify documentation gaps and suggest improvements
  • Perform operational tasks like issuing credentials, updating accounts, and running internal scripts
  • Join customer calls to troubleshoot complex issues when needed

Schedule

This is a full-time role (Mon–Fri) with a rotating Saturday half-day shift. Engineers assigned a Saturday shift receive a weekday off during the same week.

Requirements

What You Bring:

  • Solid DevOps foundations and familiarity with platform engineering workflows
  • Working knowledge of Terraform and Kubernetes basics
  • Experience with AWS, GCP, or Azure
  • Ability to understand and debug simple Python scripts
  • Comfort using support tools (Zendesk, Freshdesk, Jira Service Management)
  • Exposure to monitoring/logging tools (Datadog, New Relic, etc.)
  • Basic ability to test and debug REST APIs with tools like Postman or curl

If you enjoy solving technical challenges, collaborating across teams, and supporting developers in a fast-moving environment, we'd love to hear from you.