Amazon Retail Operations Hub Manager

**Job title**: _Amazon Retail Operations Hub Manager _

- **Location**_: Bogotá _

Opella is the self-care challenger with the purest and **third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally**.

Our mission is to bring health in people’s hands by **making self-care as simple as it should be**. For half a billion consumers worldwide - and counting.

At the core of this mission is our **100 loved brands**, our **11,000-strong global team, our 13 best-in-class manufacturing sites**and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
- About the job: _

- Join our Amazon Center of Excellence (COE) as the COE Manager — a pivotal role designed to lead the delivery of world-class retail operations across fulfillment (Demand to supply accuracy) and execution (Digital shelf and promotion agility) service lines. This is your opportunity to build, scale, and sustain a COE that powers one of Opella’s fastest-growing customers globally. You will oversee a +5 FTE team, coordinate cross-functional alignment with markets and global stakeholders, and ensure operational excellence, SLA compliance, and customer satisfaction across our Amazon business.
- Main responsibilities: _

- Own COE Leadership & Governance- Lead day-to-day operations of the Amazon COE, ensuring consistent service delivery across fulfillment and execution pods.
- Define and monitor performance metrics (SLAs, KPIs, satisfaction scores) and lead continuous improvement cycles.

- Coordinate People Management & Capability Building- Manage, mentor, and develop a team of analysts and junior analysts to ensure strong expertise, engagement, and succession.
- Foster a learning culture by codifying best practices, creating playbooks, and supporting knowledge sharing across regions.

- Influence Stakeholder Management & Alignment- Act as the single point of contact for market teams (Account Managers, eCommerce Heads) and global stakeholders.
- Ensure strong alignment between the COE and functional teams (Supply Chain, Finance, Content, Retail Media).

- Drive Operational Excellence & Scaling- Identify automation and data integration opportunities leveraging the existing tech stack (e.g., Channel Engine, Salsify, Salesforce TPM, Amazon tools).
- Drive efficiency, accuracy, and scalability of fulfillment and execution processes.
- Qualifications/Requirements: _

- About 6-8 years of experience in eCommerce operations such as Amazon Vendor/Seller management. Some eCommerce or Amazon agency or COE leadership roles within FMCG/digital retail are a plus.

- Proven people leadership and cross-functional project management skills.

- Deep knowledge of Amazon processes and KPIs (OOS, Buy Box, LFO, chargebacks, promo & pricing, deals, digital shelf and retail media).

- Proven experience building or managing offshore/nearshore shared services or operational hubs.

- Excellent communication, stakeholder management, and analytical skills.

- Fluent in English and Spanish.
- Why us? _

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

**We Are Challengers.**

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
**All In Together**:We keep each other honest and have each other's backs.

**Courageous**:We break boundaries and take thoughtful risks with creativity.

**Outcome-Obsessed**:We are personally accountable, driving sustainable impact and results with integrity.

**Radically Simple**:We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.