Customer Care Intern

hace 7 días

Bogotá, Colombia Opella A tiempo completo

Job title:_ Customer Care Intern - Bogotá_Location_: Bogotá_

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
- Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide - and counting.
- At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
- B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at.
- About the job:_The Customer Care Intern will actively contribute to the Customer Care team's success by participating in ongoing improvement projects and taking ownership of specific tasks assigned during the internship. This role offers a hands-on experience in Supply Chain operations, focusing on customer service, order-to-cash processes, and collaboration with internal and external stakeholders.
- Main responsibilities:_Support and optimize Order-to-Cash processes, customer contact management, and claims handling to ensure timely responses and high customer satisfaction.- Contribute to continuous improvement projects, automation initiatives, and operational support within logistics and supply chain processes.- Collaborate across teams to execute Joint Business Plans, share customer insights, and ensure compliance with audit and internal control requirements.
- Requirements:_Education: University students.- Languages: English is a must.- Interest in Supply Chain (Customer Service, Demand Planning, Warehouse and Distribution).- Basic understanding of Order-to-Cash processes.- Familiarity with collaboration plans with customers is a plus.- Knowledge of SAP and Excel.
- Why us?_

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

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