Service Enablement Manager
hace 2 días
Sutherland is seeking an attentive and goal-oriented person to join the **Service Enablement Manager **for **NICE **System. **Professionals in this role get to**: As part of Global Customer Services & Cloud, reporting to the Director of Service Enablement, this role is responsible for a New Product Introduction (NPI), Product Serviceability & Supportability and Continues Engineering processes. **Responsibilities**: - Lead the **New Product Introduction** process to ensure effective preparation of the Services and Support teams for successful launch of a new \ enhanced Nice Enterprise Product. - Lead the "Field" Readiness related activities: field requirements, documentation, training and operational tools readiness, certification, manage in-house Alpha site, close monitoring and reporting of first solution deployments - Improve product **Serviceability and Supportability** capabilities by leading the **continuous engineering** process: proactively collect field feedback, identify and prioritize required product Serviceability requirements, drive Products Serviceability and Supportability scope and roadmap, track and communicate ROI and efficiency, ensure field ability to handle deployments and support the product - Ensure Service & Support organization is ready for the **Product Cloudification roadmap**: - **Serve as Subject Matter Expert (SME)**: technical advisor for knowledge transfer, Expert Testing, participation in first product deployments, track the maturity of products, work with Product and RnD - **Drive Continues improvement** of the Service & Support processes, working procedures and operational KPIs: analyze, initiate, impact and improve - Having comprehensive 360 degrees view on the product, allow transparency and effective ongoing communication between Services, Support and Product House. Fluency in English language (B2 or higher) is a must. - B.Sc in Industrial Engineering/Computer science or equivalent - Minimum 5 years proven experience working as a Project Manager - Deep Technical orientation with a profound background and understanding of Service & Support organization processes - Experience with Product Serviceability, Cloudification and R&D development processes - Experience with Technical Laboratory maintenance, DevOps skills - strong advantage - Broad experience with exposure to NICE Enterprise Products is strongly preferred - Minimum 3 years' experience in a global corporate organization
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Service Enablement Manager
hace 2 semanas
Bogota, Colombia Sutherland A tiempo completoSutherland is seeking an attentive and goal-oriented person to join the **Service Enablement Manager **for **NICE **System. **Professionals in this role get to**: As part of Global Customer Services & Cloud, reporting to the Director of Service Enablement, this role is responsible for a New Product Introduction (NPI), Product Serviceability & Supportability...
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Senior Channel Enablement Manager
hace 2 semanas
Bogota, Colombia Anthology, Inc. A tiempo completoSenior Channel Enablement Manager Bogota, Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and...
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Service Excellence Manager
hace 7 días
Bogota, Colombia Brenntag A tiempo completo**Service Excellence Manager**: Our team in **Bogotá** currently has an opening for a **Service Excellence Manager** The Service Excellence Manager LA is responsible for creating and developing positive and memorable experiences for customers in the region. Improving Customer Experience and Service Excellence will increase customer loyalty and retention,...
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Manager - Service Excellence
hace 1 semana
Bogota, Colombia Sutherland A tiempo completoJob Description At Sutherland, we are committed in building a dynamic work environment that is meaningful and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Service Excellence Manager who will be responsible for process improvements to reduce variation and waste. If you are...
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Service Manager
hace 2 semanas
Bogota, Colombia Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...
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Education Enablement Manager
hace 1 semana
Bogota, Colombia Infoblox A tiempo completoIt’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of _Inc_. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...
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Service Delivery Manager
hace 1 semana
Bogota, Colombia Blackboard A tiempo completo**Description** **Service Delivery** **Manager** **Bogota**, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed...
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Inside Service Sales Manager
hace 2 semanas
Bogota, Colombia Juniper Networks A tiempo completo**Inside Service Sales Manager** **Hybrid role from Bogota, Colombia** The **Inside Service Sales Manager **is an experienced professional, integral part of the Juniper Americas sales team responsible to manage Inside Service Sales team in order to proactively renew expiring service contracts. This position is responsible for the daily sales activities of...
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Regional Service Manager
hace 2 semanas
Bogota, Colombia Citi A tiempo completoResponsible for a complex and top-revenue High Intensity Clients portfolio acting as their advocate and owning the client experience relationship end to end. Simplify the client experience and eliminate delays by taking ownership of cross-regional and cross-functional issues, navigating the regional and global organization, and mobilizing the appropriate...
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Service Delivery Manager
hace 2 horas
Bogota, Colombia ADP A tiempo completo**At ADP we are driven by your success. **We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise,...