Customer Service Supervisor

hace 4 días

Bogota, Colombia Medtronic A tiempo completo

**Careers that Change Lives**

**A Day in the Life**
Responsibilities may include the following and other duties may be assigned.
- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
- May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
- May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

**Must Have: Minimum Requirements**
- Advance English level.
- Bachelor’s Degree
- 2 years supervisory experience in leading team handling complex customer issues.
- 2 or more years of experience with customer service, technical support, backoffice or related.
- Previous experience running high volume outbound call center teams.
- Experience with KPI's and reporting.
- Experience supporting situations with the customer.
- Monitoring the team.
- Communication Skills.
- Excellent customer service skills.
- Teamplayer
- Good resolution of conflicts.

**Nice to Have**
- Experience in medical devices industries or related.
- Ability to multi-task in a fast-paced environment.
- Advance French level.
- Experience with interpersonal interactions with customers.
- Experience in using a computer and multiple software programs.
- Ability to use multiple software programs and navigate through multiple screens and programs at the same time.

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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