Customer Team Lead

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

Come strengthen your specialized skills and enhance your expertise. We’ll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that’s best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives. This position will be fully remote in Colombia.

Responsibilities may include the following and other duties may be assigned:

- Lead and mentor a team of customer service representatives across Canada and LATAM
- Ensure effective communication, motivation, and support to team members
- Conduct regular performance reviews, provide feedback, and support professional growth
- Foster a culture of collaboration, accountability, and continuous improvement
- Handle escalated customer issues and collaborate with internal departments to find resolutions
- Monitor service metrics (KPIs) and implement strategies to improve customer satisfaction and operational efficiency
- Develop and implement best practices for customer interactions, workflow, and service delivery across both regions
- Work closely with other departments such as Sales, Technical Support, Credit and Operations to provide a seamless customer experience

Required Knowledge and Experience:

- Highschool degree
- Fluent in English skills
- Fluent in French skills
- Two or more years of experience with customer service, technical support, back office or related.
- Excellent customer service skills
- Good resolution of conflicts

Experience in leadership roles, experience with coaching and customer service Medtronic platforms is a plus.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity

here