Bilingual Dispatch Admin Assistant

This is a remote position.

This job is open to Colombian residents only.
Schedule: Monday to Friday, 2:00 PM to 6:00 PM EST

Client Overview:
Join a dynamic team in the heart of Florida's non-emergency medical transportation services. Our client coordinates essential rides for patients to and from medical appointments, ensuring timely and efficient service through their fleet of vehicles and dedicated drivers. As part of our fast-paced dispatch office, you'll play a crucial role in maintaining seamless operations and ensuring every patient receives the care they need, when they need it.

**Job Description**:
As a Bilingual Dispatch Coordinator, you'll be the welcoming voice at the heart of our operation, confirming critical trip details with patients in both English and Spanish. Your role will involve real-time monitoring of vehicles, effective communication with drivers to manage any schedule changes, and proactive notification of patients regarding any adjustments. Success in this role is synonymous with keeping our entire system running smoothly.

**Responsibilities**:

- Monitor all drivers in real-time to ensure on-time arrivals, pickups, and drop-offs.
- Communicate promptly with drivers to relay schedule changes or alterations.
- Assist drivers in resolving passenger issues such as boarding, directions, or lateness.
- Contact passengers to prepare them for boarding and notify them in case of any delays.
- Engage with facilities if passengers are unresponsive.
- Utilize company dispatch software to access and manage trip information.

Inbound Calls:

- Receive calls from brokers for ETA information, schedule changes, cancellations, etc.
- Handle calls from passengers activating will-call pickups or canceling trips.

Outbound Calls / Trip Verification:

- Call scheduled trips one, two, and three days in advance to verify trip details.
- Confirm pick-up/drop-off times, addresses, number of passengers, and any special requirements.
- Follow up with unverified trips and communicate with routing for necessary adjustments.

**Requirements**:

- Fluent in both English and Spanish (native-level Spanish preferred).
- Exceptional communication skills, both verbal and written.
- Ability to multitask effectively in a fast-paced environment.
- Capable of remaining calm and composed while providing customer service assistance, including de-escalating tense situations.
- Strong decision-making skills with a proactive mindset and the ability to foresee and address potential issues.
- Enjoys phone communication and interacting with people, but values efficiency and succinct communication.
- Comfortable giving precise instructions and taking charge of situations as needed.
- Willingness to undergo training on internal processes and software tools.

**Benefits**:

- Permanent work from home
- Immediate hiring
- Steady freelance job

ZR_12302_JOB

Job Description: As a Bilingual Dispatch Coordinator, you'll be the welcoming voice at the heart of our operation, confirming critical trip details with patients in both English and Spanish. Your role will involve real-time monitoring of vehicles, effective communication with drivers to manage any schedule changes, and proactive notification of patients regarding any adjustments. Success in this role is synonymous with keeping our entire system running smoothly. Responsibilities: Monitor all drivers in real-time to ensure on-time arrivals, pickups, and drop-offs. Communicate promptly with drivers to relay schedule changes or alterations. Assist drivers in resolving passenger issues such as boarding, directions, or lateness. Contact passengers to prepare them for boarding and notify them in case of any delays. Engage with facilities if passengers are unresponsive. Utilize company dispatch software to access and manage trip information. Inbound Calls: Receive calls from brokers for ETA information, schedule changes, cancellations, etc. Handle calls from passengers activating will-call pickups or canceling trips. Outbound Calls / Trip Verification: Call scheduled trips one, two, and three days in advance to verify trip details. Confirm pick-up/drop-off times, addresses, number of passengers, and any special requirements. Follow up with unverified trips and communicate with routing for necessary adjustments.