Virtual Administrative and Bookkeeping Assistant

hace 3 días

Bogota, Colombia Outwork Staffing A tiempo completo

**Schedule**: CST Schedule (40-50 hours per week)
**Location**: Fully Remote (LatAm)
**Salary**: 1300 - 1500 USD/month

Join our team as a Virtual Administrative Assistant supporting a locally owned and operated carpet cleaning company—a key player in the home services industry. As a Virtual Admin Assistant, you'll play a pivotal role in the day-to-day operations of the business, including additional support for various tasks related to the owner's other ventures.

This role is uniquely diverse, primarily focusing on the admin side of the business but also extending support to other areas as needed, such as tasks related to the owner's restaurant and some personal tasks for the owner's family. Your flexibility and willingness to adapt to different responsibilities will be crucial in providing comprehensive assistance.

**Key Responsibilities**:

- Engage with customers over the phone, providing information about our services, addressing inquiries, and actively participating in the sales process. Your friendly demeanor and effective communication will enhance customer satisfaction and contribute to business growth.
- Play a vital role in maintaining financial stability by contacting customers for collections. Your professional and courteous approach will ensure positive customer relationships while securing payments.
- Backfill repeatable administrative functions, including billing, sending quotes, and handling routine paperwork. Your attention to detail and organizational skills will contribute to the overall efficiency of our operations.
- Assist with accounting/bookkeeping to ensure accurate financial records and contribute to the smooth financial management of the business.
- Document all company processes and create an ongoing playbook for the business. Your meticulous documentation will ensure operational continuity and serve as a valuable resource for future reference.
- Help oversee field technician dispatch using Housecall Pro, ensuring seamless coordination and efficiency in job assignments.
- Other ad hoc tasks

**Requirements**:

- A friendly and approachable demeanor with excellent customer service skills. Previous experience in customer-facing roles is a plus.
- Proven experience in sales, especially in a service-oriented industry. Ability to articulate our services effectively over the phone.
- Proven experience in bookkeeping and ensuring accurate financial records.
- Strong organizational skills with the ability to handle multiple tasks efficiently. Attention to detail is crucial in maintaining accurate records and providing seamless administrative support.
- Excellent verbal and written communication skills. A clear and concise communicator who can convey information professionally.
- Proficiency in Google mail and Calendar, Microsoft Office suite.
- Fluent English with the ability to maintain and prioritize a running to-do list.
- Proficiency in QuickBooks Online and Housecall Pro (training available).

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