Member Care Coordinator
hace 6 días
**Job Information**:
Industry
- Employment - Recruiting - StaffingSalary
- Based on experienceWork Experience
- 1-3 yearsLocation
- Colombia; Remote (Work Anywhere)Functional Expertise (Verticals)
- Back Office & Business SupportCity
- BogotaState/Province
- ChapineroCountry
- ColombiaZip/Postal Code
- 110221At Emapta, saying “We’re a Family” means we’re also your second home at work, and our ratings prove it
4.5 GLASSDOOR RATING
4.5 FACEBOOK RATING
93% CANDIDATE REFERRAL
Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad.
- **
- Explain how our products and services can help address those needs considering the terms of their individual settlement agreements
- Answer questions regarding eligibility for coverage of specific treatments, medicines and equipment
- Assist with locating providers, transportation or pharmacies and setting up appointments for our members
- ** Learn, learn, learn **from our training staff and your teammates as we constantly reinvent ourselves to better serve our member base - which grows every day
- Be part of small call center team that emphasizes member satisfaction
**Requirements**:
- You have a bachelor’s degree or equivalent professional experience in a customer service-related role; call center experience is a plus
- You welcome the challenge to truly engage with our members while being able to navigate our systems and document your interactions
- You have demonstrated that you love to learn and solve complex problems. If you’re familiar with the language of medical billing, Medicare guidelines or workers’ compensation fee schedules - so much the better.
- You’re good at absorbing complex situations but can explain them in straightforward language. You display the same ability when technology is involved.
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