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IT Leader
hace 2 semanas
**Description**:
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Automation** services.
In our **modern offices**, we provide different amenities such as casual attire and free beverages. Additionally, our **benefits**include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.
As an IT Leader**,** some of your responsibilities are but are not limited to:
- Coordinate the security-cloud infrastructure and operations.
- Maintain constant communication with the internal and external clients and respond to their inquiries.
- Support second-level IT tickets and escalate issues with the IT Microsoft partner.
- Follow the standard procedures to honor the service level agreement, ensuring the availability of hardware, software, and communications services.
- Provide support across all departments and troubleshoot issues as they arise.
- Document each case and perform follow-up to close the case.
- Supervise the department KPIs and provide results.
- Create benchmarks, provide quotations of hardware services and maintain communication with suppliers.
- Maintain communication with the Microsoft partner for license requests and other requirements.
- Supervise the on-boarding and off-boarding processes.
- Assist internal staff with setup and configurations.
- Responsible for protecting all resources available in the cloud and under standard security protocols to prevent theft of information, intellectual property, spyware, malware, and any attempt to hack the company's and our customer's data.
**Requirements**:
**Minimum requirements**:
- **Studies**:A high school degree and a technical, technological, or associate's degree is **required**, in studies related to Systems, Automation, Technology, Software, Computing, Electronics, IT, or similar fields.
- **Experience**: At least +2 years of experience in IT, Helpdesk, Service Desk or related technical roles and management. Knowledge in, **Microsoft security center, Azure Active Directory (AAD), Identity access management (IAM), Basic knowledge of IT Ticket system, Remote desktop protocol (RDP).**
- **Language**: Good English skills, with B2 proficiency or higher preferred.
**Perks**:
- **Schedule**: Monday to Friday 8:00 am to 6:00 pm. Following the U.S. calendar.
- **Contract**: Indefinite term contract + Benefits.
- **Places: Hybrid in Medellin, WeWork Santa Fe**.
- **Salary**: COP $5´000.000 + USD bonus for KPI compliance.
**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?
