Desktop Support Technician

hace 1 semana

Medellín, Colombia ttg Talent Solutions A tiempo completo

**Job Title**: Bilingual Desktop Support Technician - Tier 1 (Remote)
**Location**: Remote (Colombia-based)
**Salary Range**: 1500 - 1600
**Employment Type**: Full-time
**Shift Schedule**: Night Shift Rotation (7:00 PM - 8:00 AM EST on weekdays; 24-hour weekend coverage)
**About the Role**:
We are seeking a detail-oriented and customer-focused **Bilingual Desktop Support Technician (Tier 1)** to join a dynamic IT support team. This remote role is responsible for delivering first-level technical support in both English and Spanish, ensuring seamless IT operations for users across platforms.
**Key Responsibilities**:

- Troubleshoot and resolve problems with desktops, laptops, printers, peripherals, mobile devices, and cloud-based tools.
- Assist with system installations, software configuration, and operating system updates.
- Support user account access, password resets, and basic cybersecurity awareness.
- Document all incidents and resolutions in the IT ticketing system.
- Assist in managing user accounts, group policies, and permissions through Active Directory.
- Set up and configure new user workstations and perform routine equipment maintenance.
- Guide users with IT best practices and system usage.

**Required Skills & Qualifications**:

- High school diploma required; degree in IT, Computer Science, or related fields preferred.
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals are a plus.
- Proficiency in both Windows and macOS.
- Experience with Microsoft Office 365, remote desktop tools, and IT ticketing systems (e.g., ServiceNow, Jira).
- Strong troubleshooting, communication, and customer service skills.
- Must be **bilingual in English and Spanish** (B2+ English level required).
- Proven experience in a help desk or tech support environment (minimum 2 years).
- Familiarity with basic networking (TCP/IP, DNS, VPN).

**Work Environment**:

- Remote work model with potential for on-site presence in Medellín, Antioquia, if needed.
- Night and weekend shift rotation required.
- and substance-free workplace to ensure the safety and well-being of all employees.**
- At ttg, 'We believe in making a difference One Person at a Time,' ttg OPT._
- IND3_

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