Core Banking Regional Operations Readiness

TTS OPS Readiness is responsible to support transformation initiatives and be the OPS single point of contact to make sure new implementations meet expected requirements in functionality and quality by assessing Quality Assurance and testing methodology and participating in the project planning to incorporate Operational Readiness activities to meet the expected outcome of a business strategy. Manage and coordinate operational Readiness activities for technical projects related to regional and global implementations associated to Core Account DDA products in LATAM. Will lead Transformation programs as the key OPS contact following up and executing OPS analysis, process mapping and reengineering, following the LATAM OPS Footprint to the Citi Service Centers. Will also assess and evaluate operational impact for new rollouts. Accountable for OPS Readiness activities such as training, dress rehearsal, usability testing and PVT. **Key responsibilities**: Daily Management of a direct and/or indirect team of analysts and operators in several different countries Represent Operations in leading the Execution of the strategic core banking roadmap Work with Product, Technology & Production Support to define Operations participation and requirements in such initiatives Raise issues to project stakeholders at earliest opportunity to minimize any potential risk Oversee commercialization efforts to internal Operation partners post implementation Ensure documentation of new processes, procedures are in place, as well as implementation of controls and quality monitoring Manage TTS OPS Core Account Transformation Portfolio(Plan, activities, reporting, deliverables): - PI Planning sessions to define releases scope with key Product and Technological stakeholders and Operational Users - Operational/Steering Committees attendance and Reporting Status - Working Group participations to raise dependencies, Issues & Concerns - PTS Milestones Management to update weekly Operational RAG status Operational Plan follow ups and control deliverables 2. Execute transformation program activities(QA Oversight, Dress rehearsal, Pilot Validation Test) - QA Oversight validating Testing Plan, Defects triaging - Training scope plan, materials and coordinate training sessions - Manage Usability Testing with Operational Users - Manage Dress Rehearsal to develop plan, scenarios with Local and Regional Operation Teams - Manage Pilot Validation Test to develop plan, scenarios and coordinate weekend Minute by Minute implementations with Local and Regional Operation Teams **Development value**: - Member of the Latam TTS Client Operations LATAM Extended Leadership team - Highly visible execution role with senior level contact across ICG and O&T - Leadership and oversight of a key standardization program for Treasury Trade and Solutions - Ensure strategies for our common platforms are aligned to offer the best solution to our Clients **Knowledge/ experience**: - Bilingual (English/Spanish) - 6- 10 years or more of relevant work-experience - Experience with large scale transformation programs - Strong understanding of risk management within TTS - Highly organized with strong program management skills across geographies - Understanding of the competitive landscape for TTS and market/regulatory changes impacting the business - Proven experience in creating and implementing processes that result in improved business performance - Process Reengineering **Skills**: - Excellent Project & Test Management - Experience with Agile deployment - Highly developed problem analysis and solution skills. - Leadership and management of complex transformation programs - Ability to drive multi initiatives in different life cycles across multiple geographies - Strong influencing skills and ability to work in an environment where priorities are frequently changing - Ability to partner with senior leadership team as well as key partners for TTS Client Operations within Citi - Ability to work in a pressured environment meeting deadlines - Effective verbal and written communication and analytical skills - **Job Family Group**: Operations - Core - **Job Family**: Operations Project Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting