Latam Pds Readiness Project Manager

hace 2 semanas


Bogota, Colombia Citi A tiempo completo

TTS Service Innovation and Readiness (SI&R) Global Channel Testing & Readiness (GCTR) team focuses on creating a competitive advantage for our business by ensuring the delivery of best-in-class client experience as it relates to new banking channel products and services. We partner with Digital Channels and Data, and Technology to ensure internal teams are prepared, trained, and ready to globally support product enhancements, process change, and commercialization for CitiDirect and CitiConnect solutions. The Global Project Lead in EMEA partners with various regional internal teams to ensure the global products launched are supported at the regional and country level. In addition, the EMEA Global Project Lead focuses on commercialization, as well as identifies opportunities to implement improvements of channels processes within the region to enhance the overall client experience. These responsibilities include, but are not limited to: **Qualifications** - Education: Bachelor’s Degree or equivalent - 7-10 years of related experience - A proven track record with 7-10 years of project management or banking experience - Demonstrated ability to build strong collaborative relationships that culminate in a delivery track record - Understanding of the client journey from setup to service support and ability to keep the client experience and expectations in mind through all phases of a project - Client Servicing knowledge and experience preferred - Excellent organizational skills with the ability to work well under pressure, respond to tight deadlines and exercise excellent judgement in setting or adjusting priorities in a fast-paced environment - Demonstrated ability to handle multiple small to large projects and manage competing priorities - Solid understanding of project management methodology, including the ability to develop detailed project plans, status reports, etc - Excellent written and verbal communication skills with the ability to adapt delivery to the target audience - Proven leader with strong interpersonal, analytical, negotiating, influencing, collaboration, facilitation, prioritization, decision making and conflict resolution skills - Ability to work and lead in a matrix, cross functional and virtual setting - Solution-oriented strong team player who can work effectively with a team as well as individually - Flexible with proven ability to conform and successfully managing shifting priorities, demands, timelines - Self-starter with a high level of motivation and strong work ethics - Strong analytical skills and attention to detail - Knowledge of CitiDirect BE and/or CitiConnect and/or digital security a plus - Automation technology skills a plus - Knowledge and experience planning and conducting with Production Verification Testing - **Job Family Group**: Operations - Core - **Job Family**: Operations Project Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting


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