Senior Account Manager

PlacidWay is a leading medical tourism company, connecting international patients with trusted medical providers worldwide. Our mission is to help clinics and doctors improve their processes, increase sales, optimize patient care, and provide exceptional healthcare experiences globally. As a Senior Account Coordinator at PlacidWay, you will play a pivotal role in driving the strategic growth and retention of high-value accounts, including top-tier clinics and doctors across our platform. This is a remote, leadership-focused role that emphasizes long-term relationship-building and acting as a trusted advisor rather than just a point of contact. **Key Responsibilities**: - **Account Strategy**: Develop and implement long-term strategic plans for key accounts to drive growth, loyalty, and profitability. Identify upselling and cross-selling opportunities to maximize the value of the accounts. - **Managing Complex Accounts**: Manage a portfolio of "key" or "premium" clients. - **Internal Collaboration**: Work with cross-functional teams (to ensure all aspects of the client’s needs are met. - **High-Level Problem Solving**: Proactively address and resolve complex client issues, managing crisis situations when necessary to prevent customer churn. This includes identifying and mitigating risks before they escalate. - **Patient Journey Optimization**: Work with providers to streamline the patient journey, from inquiry to treatment. Recommend tools and approaches to enhance the overall patient experience and ensure positive outcomes. - **Weekly Pipeline & Performance Management**: Help providers manage their weekly patient inquiry pipeline, tracking progress and identifying areas for improvement. Provide actionable insights and recommendations to boost conversion rates and drive performance. **Required Skills and Experience**: - **Experience**: 3 to 5 years of account management experience, with a proven track record in retaining and growing high-value accounts. Previous experience in industries such as SaaS, BPO, or E-commerce is highly valued. **Hard Skills**: - **CRM Mastery**: Advanced experience with CRM platforms such as Salesforce or HubSpot, with an in-depth understanding of their functionalities. - **Data Analysis**: Ability to analyze account data, create projections, and present business reviews to high-level clients. Experience in interpreting trends and making data-driven decisions. - **Negotiation Skills**: A proven history of successful contract negotiations, renewals, and resolving issues to ensure mutual benefit for both client and company. - **Strategic Thinker**: Ability to anticipate client needs and provide proactive solutions. - **Project Leader**: Demonstrated experience leading projects and collaborating effectively across teams. - **Proactive Negotiator and Problem Solver**: Skilled at negotiating and finding solutions to challenges, focusing on long-term outcomes. - **Stakeholder Influence**: Ability to influence both internal and external stakeholders to ensure alignment with client goals and company objectives. **Compensation and Benefits**: - **Compensation**: $700-$900 per month, plus performance-based bonuses and commissions tied to account growth and client portfolio success. - Paid Time Off (PTO) for personal matters, celebrations, or emergencies. - Professional development opportunities and continuous learning. - **Work Status**: Fully remote position. Full time (8 hours per day) Monday to Friday. **Ready to lead and grow with us?** **Experience**: - Closing sales: 3 years (required) - Account management: 3 years (required) - Growing accounts: 3 years (required) - CRM management: 3 years (required) **Language**: - English (required)