Customer Service Agent
hace 7 días
**Description**
The Client is a platform for teachers to build, personalize, share & teach their real-time learning
courses.
**Requirements**:
MUST be LATAM Based with 1-2years of Customer Support Experience
Preferrably Mexico & Colombia
Fluency in English is a must. Native or almost native english speaker
Self-confident and able to work under pressure to meet customer needs
Ability to work well independently and excel in a fast-paced environment
**Responsibilities**
- Have a deep understanding of how the platform works to be able to support teachers
○ Respond to Live Chats in less than 2 minutes
○ Calls respond directly
- Support video calls with teachers: Technical support, screen sharing, and guiding
teachers through questions.
○ The teacher would request on chat to hop on a call and share screen to guide
them through parts of the platform
- Own customer satisfaction and ensure CSAT ratings are retained
- Cross-team communication:
○ Filing tickets about issues reported for engineering and following up on them.
○ Filing tickets for content for any content-related issues and following up on them.
**Nice to have**
Former teacher, Spanish speaker
Experience in sales, business development, or account management
**Salary**: $700 - $800 per month
**Experience**:
- Call Center: 2 years (preferred)
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