Senior Network Support Engineer

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential._

RESPONSIBILITIES
- Design, develop, and deploy LAN/WAN network infrastructure
- Provide 3rd-level troubleshooting for all LAN/WAN alerts and issues
- Maintain all monitoring and reporting systems
- Produce and maintain documentation related to all developed/deployed systems
- Configure and install various network devices and services like routers, switches, firewalls, load balancers, VPN, and QoS
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
- Be available for 24x7 support
- Communicate with vendors and other IT personnel for problem resolution
- Mentor junior members of the team

**REQUIREMENTS**:

- At least 3 years of experience in network infrastructure support
- CCNP Certification and a BA Degree/B.S. Degree
- Experience with Firewalls, Infrastructure, LAN technologies, OSI and TCP/IP models, and WAN technologies
- Knowledge of Next Gen Firewalls like Cisco Firepower and firewall cloud services like Zscaler
- Strong understanding of routing protocols like EIGRP, OSPF, and BGP
- Good communication skills to interact clearly with customers
- Must be able to participate and represent the team in change and incident management meetings
- Proficiency in English language, with at least a B2+ level

NICE TO HAVE
- Familiarity with Cloud Platforms (AWS, Azure, or GCP)
- Experience with SD-WAN like Silver Peak
- Knowledge in configuring/troubleshooting wireless like Cisco WLC preferred
- Experience with Cisco IOS

WE OFFER
- Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
- Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
- Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
- Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
- Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
- Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
- Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
- Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
- Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams