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Hire & Onboarding Consultant
hace 2 semanas
We are committed to investing in our employees and helping you continue your career at GSGlobales.
Position**:_Hire & Onboarding Consultant, Global HR Operations & Operational Effectiveness (Level 5)_**
Purpose
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Support in the contribution of opportunities for improvement in the process and effectiveness of delivering project objectives and goals.
- Monitors and triages requests received via our Case Management System to ensure responses are provided with established SLAs.
- Liaise with partners to maintain the integrity of the ScotiaContractor and ensure accuracy of data
input within Fieldglass and Employee Central.
- Provide support to Hiring Managers and Local HR teams globally for contingent worker onboarding, offboarding and management.
- Drives the internal auditing initiatives to ensure data accuracy and integrity of contingent worker records.
- Assist with complex inquiries related to contingent workers, resolve escalated inquiries, and provide coverage for overflow work when required.
- Assist the advisors with complex employee inquiries pertaining to recruiting & onboarding, resolve escalated inquiries and provide coverage for overflow work when required.
- Train new team members on processes and procedures and improve the training experience by updating training guides and job aids as necessary.
- Seek opportunities to improve operational effectiveness, and propose recommendations to Managers and Senior Manager, Hire & Onboarding.
- Partner and connect regularly with Hiring Managers and Local HR teams globally to keep providing a high-quality service.
- Assure proper documentation creation and updates based on program changes and needs.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Reporting Relationships (Job Titles only)
**Primary Manager**:
**_ (include secondary Manager if applicable)_**
**_
Manager, Hire & Onboarding_**:
**Direct Reports**:
NA
**_
Dimensions_**:
- Coordinates and administers onboarding and offboarding activities for Contingent Workers
- Responsible for meeting established Service Level Agreements (SLAs)
- Ensures business continuity for accountabilities under purview, ensuring coverage 5
days/week in assigned schedule.
- Education / Experience / Other Information (include only those that are specific to the r_
- Post-Secondary Degree in Human Resources or Business or pursuing an education in a related
field. At least 1-year of relevant experience in resolving customer service requests or HR related experience
- Knowledge of employee data administration and end-to-end processes.
- Strong knowledge of the Bank’s HRIS systems.
- Deep understanding and knowledge of Bank policies and procedures.
- Strong proficiencies with Microsoft Office.
- Previous auditing experience is an asset.
- Experience leading program initiatives is an asset
- Strong knowledge of the Bank’s onboarding policies and procedures.
- Strong proficiencies with Fieldglass
- Proven teamwork capabilities; strong relationship management and interpersonal skills.
- Attentive to details and deadlines; ability to manage multiple priorities.
- Experience with transaction processing and data management.
- Experience in conflict/issue resolution.
**_
- **
**_Working Conditions_**:
Work in a standard office-based environment; non-standard hours are a common occurrence.
Location(s): Colombia : Bogota : Bogota
GSGlobales is a Scotiabank Group company located in Bogota, Colombia that was created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits.
