Global Onboarding Experience Consultant

Select how often (in days) to receive an alert: Title: Global Onboarding Experience Consultant Requisition ID: Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high‑performing environment. Purpose Contributes to the overall success of the Global HR Operations globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Support in the contribution of opportunities for improvement in the process and effectiveness of delivering project objectives and goals. Monitors and triages requests received via our Case Management System to ensure responses are provided with established SLAs. Liaise with partners to maintain the integrity of the ScotiaContractor and ensure accuracy of data input within Fieldglass and Employee Central. Provide support to Hiring Managers and Local HR teams globally for contingent worker onboarding, offboarding and management. Drives the internal auditing initiatives to ensure data accuracy and integrity of contingent worker records. Assist with complex inquiries related to contingent workers, resolve escalated inquiries, and provide coverage for overflow work when required. Assist the advisors with complex employee inquiries pertaining to recruiting & onboarding, resolve escalated inquiries and provide coverage for overflow work when required. Train new team members on processes and procedures and improve the training experience by updating training guides and job aids as necessary. Seek opportunities to improve operational effectiveness, and propose recommendations to Managers and Senior Manager, Hire & Onboarding. Partner and connect regularly with Hiring Managers and Local HR teams globally to keep providing a high‑quality service. Assure proper documentation creation and updates based on program changes and needs. Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions. Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Reporting Relationships (Job Titles only) Primary Manager: Manager, Hire & Onboarding Direct Reports: NA Dimensions Coordinates and administers onboarding and offboarding activities for Contingent Workers Responsible for meeting established Service Level Agreements (SLAs) Ensures business continuity for accountabilities under purview, ensuring coverage 5days/week in assigned schedule. Education / Experience Post‑Secondary Degree in Human Resources or Business or pursuing an education in a related field. At least 1‑year of relevant experience in resolving customer service requests or HR related experience Knowledge of employee data administration and end‑to‑end processes. Strong knowledge of the Bank’s HRIS systems. Deep understanding and knowledge of Bank policies and procedures. Strong proficiencies with Microsoft Office. Previous auditing experience is an asset. Experience leading program initiatives is an asset Strong knowledge of the Bank’s onboarding policies and procedures. Strong proficiencies with Fieldglass Proven teamwork capabilities; strong relationship management and interpersonal skills. Attentive to details and deadlines; ability to manage multiple priorities. Experience with transaction processing and data management. Experience in conflict/issue resolution. Working Conditions Work in a standard office‑based environment; non‑standard hours are a common occurrence. Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr