Program Manager

Overview:
**Where We Celebrate You**

At Teleperformance, we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people.

We’re looking for bright minds, creative influencers, and status-quo challengers that need a platform for their ideas to shine. A forum where they can speak their truth. Where they can be authentic. Where integrity is part of the organization’s DNA. Where there’s a safe space for them to be heard. Where ideas can transcend all boundaries. Where they are respected, beyond labels.

You’ve got the skills and motivation. We’ve got the tools, the technology, and the development programs. We will design the right career path and support your professional growth right from the start. We will encourage you to display your individuality. We will guide you to achieve the right work-life balance. We will foster the power of communication and motivate teamwork. We will embrace collaboration efforts with other bright minds to deliver the best outside-the-box ideas.

Together, we create the right combination that tackles any customer service industry challenge. Together, we will build the best digital business integration solutions for the world’s biggest brands.

Welcome to Teleperformance, where we celebrate you.

**Your Footprint as a Program Manager - Global Data Warehouse Will Be**
- to lead programs on behalf of the Global IT division. Working alongside Executive stakeholders and Subject Matter Experts, you will determine the business objectives for your Program and develop a PMO strategy for its implementation and delivery. Essential to this role is the ability to oversee multiple projects and coordinate efforts to keep them aligned to the Program’s strategy and aims.

The Program Manager’s key responsibility is to deliver the business objectives and benefits of the Program. You will lead and coordinate project teams with diverse skillsets that are geographically widespread. Working with BI teams, you will build and consume BI reports to measure your Program’s progress and identify where strategic enhancements are required. As Program Manager, you will constantly oversee the Program to provide clear and concise reporting to Executive Stakeholders on status and progress.

In a strategic role, you must possess excellent communication skills and work collaboratively in a constantly changing environment. Agility will be essential as business objectives change, and new directives must be incorporated quickly.

Qualifications:
**What Will You Need to Succeed?**
- 5+ years of experience in a project management role or strategic IT role.
- Must have a strong IT background (data/BI experience preferred).
- Experience managing projects, implementations, and process change for a large employee base.
- Ability to lead and inspire others (non-direct reports).
- Problem-solving skills and ability to analyze quantitatively technical scope requirements and effectively prioritize program deliverables.
- Strong presentation skills and the ability to break down complex topics for non-SMEs.
- Excellent disposition for teamwork.
- Analysis capacity, Learning Capacity and Service Attitude.
- Assertive, verbal, and written communication skills.
- Proficiency with tools such as Azure DWH, MS Project, MS Visio, JIRA, and Power Platform.
- Conversational English required

**Responsibilities**:
**As a Program Manager - Global Data Warehouse, You Will**
- Work with Executive Stakeholders and PMO Management to determine the scope of the Program (including objectives, benefits, and success criteria).
- Proactively devise solutions and strategies toward the Program’s objectives.
- Provide Monthly and Quarterly Program Reviews on Progress, Current Strategy, and Critical Path.
- Provide clear and concise status reporting to Exec Stakeholders spanning all projects and workstreams under the program remit. Build engaging presentations for EVC and Board Meetings.
- Maintain Program artifacts and centralized repositories to be accessible by Exec stakeholders and PMO Management.
- Devise PMO strategies for the Program, including:

- All Sub-Projects to have PIDs with the Program requirements set out in terms of Deliverables, Timelines, and Success Criteria.
- Program’s schedule of projects with significant milestones and dependencies noted (Critical Path).
- Resource plans to accompany the future schedule of projects to support Group IT planning.
- Work with PMO Management to schedule priorities and allocate PMO resources.
- Support Project Managers and give direction towards the program objectives. Help to manage risks and obstacles to ensure smooth delivery of projects.
- Ensure consistent reporting across all projects and workstreams.
- Consume Data and BI inputs to check Project Managers’ progress towards objectives.
- Ensure all projects are appropriately transferred to their BAU ownership.
- Establish Steering Committees for