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Program Manager

hace 2 semanas

Desde casa, Colombia AMN Healthcare, Inc A tiempo completo

Job Description

Core Job Responsibilities:

- Maintain and assist the expansion of Managed Services Program (MSP) client relationships through direct contact to increase utilization of AMN services, assist with facility order projections, cross-sell AMN services, review and share best practices across Managed Services Program (MSP) clients, and resolve escalated service calls in order to position AMN as a critical partner in the clients’ success.
- Review and interpret Managed Services Program (MSP) contractual terms to keep internal partners and clients (i.e. Client, Supplier Partners,, Recruitment, Billing) educated and informed of contractual obligations and manage changes in the scope of Statements of Work.
- As applicable to each client market, participate in the execution of the Managed Services Program (MSP) Program Maturity Model
- Create and submit reports to clients in order to communicate activity, key metrics, and strategy development.
- Assist in the development of Business Reviews to clients to communicate recent activity and overall effectiveness of the relationship between AMN and the Managed Service Program (MSP) client.
- Facilitate strategic planning process with the client, in conjunction with Business Reviews, to identify needs for process improvement, discuss product/service expansion opportunities, or system upgrades.
- Communicate strategic account management information and progress-to-goals to AMN executive leadership through presentations, reports, and meetings in order to maintain accountability, set goals, and develop strategies to overcome obstacles.
- Exemplify Best in Class when executing/servicing (i.e. all forms of communication) and managing multidimensional departments - internal partners & AMN’s leaders, along with Managed Services Program (MSP) Clients to drive impact and overall program management success.
- Achieve annual revenue goals
- Influence and advise the client at key decision points to ensure a successful outcome
- Identify, analyze, interpret, and present trends relevant to the client’s business and objectives.
- Travel as required to customer sites
- Work with Senior Directors to prepare and deliver compelling presentations to educate clients on services and influence decision-makers.

Pay Rate

$68,500 - $85,500 Salary

Final pay rate is dependent on experience, training, education, and location.