Sportsbook Technical Support 2 Analyst
hace 2 semanas
**A bit about us**
Do you want to join one of the world's fastest growing sports technology companies?
Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.
We're looking for enthusiastic and ambitious people to join our talented team
If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.
We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.
**The Role
As a _Sportsbook Technical Support 2 analyst _, you will be expected to deal with inquires that come from the Risk customers and internal GS teams, support our 3rd party providers feed as well as the Multibet product, among other upcoming ones, besides deeply investigate about specific cases that might not have a straightforward solution, know how to escalate to development teams, in addition to other support-related tasks. We are looking for a proactive, confident, goal-seeker analyst that is encouraged to learn and can communicate effectively while working under pressure and multitasking.
**Main Responsibilities**
- Communicating with bookmakers and other Genius Sports teams effectively
- Supporting the Multibet product and upcoming products for our team
- Supporting third party providers feed alongside communication regarding potential improvements
- Solving and prioritizing problems related to SBTS2 customers
- Escalating relevant information to the Development Team when necessary
- Providing feedback to clients in an efficient and professional manner
- Investigate, create and transfer procedure's knowledge base for known issues and solutions
- Completing additional tasks assigned by the line manager
**Required skills**
- Technical customer support skills
- Communication skills
- Good oral and written English skills
- Computer usage (MS Office, Outlook, SQL and Jira are a plus)
- Problem-solving and escalating procedures
- Teamwork
- Multitasking
- Accuracy and pressure handling
**What's in it for you?**
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
**How we work**
We have adapted a forward-thinking ‘Ways of Working' framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.
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