Pre-sales Specialist- Early Career Talent

**We help the world run better**

**What you’ll do**:
**Position title**: SAP Pre-Sales specialist
- Early career talent

**Location**:Bogota, Colombia
- Hybrid work set-up (Remote and office when required)

**Duration**: Temporary up to 2 years

**About the Role**

You will be involved in the full customer’s life cycle, from the first sales steps to the onboarding and renewal phases. You’ll be responsible for maximizing the value customers generate from our solutions and in turn maximize the value SAP Marketplace can derive from our customers for sustainable bookings and growth. You advise customers on licensing and product’s features, help customers to purchase the product, enable customers on purchased solutions, drive solution adoption, convert trial customers to paid, improve customer retention, and create a culture of customer success at SAP Marketplace.

**Expectations and tasks**
- Make product and licensing recommendations for SAP Marketplace products.
- Provide troubleshooting for the online sales channel, and guide customers during the purchase process.
- Promote products by contacting lead prospects with scalable and automatable tactics in a one-to-many approach.
- Drive renewals for subscription products. Identify areas for customer’s growth and expand user base within the product, or cross-sell other products
- Collaborate with internal and external teams to share feedback on customers’ overall experience.
- Remove any technical or commercial obstacles from customers implementing and adopting services and SAP solutions successfully.
- Advocate customers’ needs with internal teams and collaborate with support and dev teams to find possible solutions.
- Work closely with team members to share customers’ references and increase your own products’ knowledge.
- Explain complicated software suites using technical and commercial language.

**Education and qualifications / skills and competencies**
- Bachelor’s degree
- High aptitude for quickly learning about digital software products and translating that knowledge into customer business value propositions
- Experience working closely with business owners, support teams, marketing operations, sales operations, and analytics teams to increase customer satisfaction and sales
- You have led projects from conception to closure and have experience leveraging internal resources to get things done.
- Strong analytical and communications skills
- A good sales pitch and the ability to drive customers’ decisions
- Ability to move independently and be a self-starter with proactive approach to tasks is a strong asset
- Ability to find workarounds and think out of the box is a strong asset
- Strong experience with Excel
- Prior exposure to a development or IT environment
- Ability to juggle multiple projects, prioritize, and scale
- Fluent in English

**Work experience**
- Experience in Customer Service, Sales, Account Management, or Consulting experience, ideally from a high-tech company or with a technical background

**Meet the team**

SAP Marketplace builds and runs SAP’s e-commerce capabilities. Core of our strategy is to enable customers to discover try and buy solutions and services in online self-service. Research shows that more and more decision makers form their opinion about IT solutions before contacting the vendor. SAP Marketplace digitizes the selling process by providing tailored and automated customer communications to the support the customer’s decision-making process in a no touch, digital fashion.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 378960 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.