Global Lead of Service Excellence

hace 4 días

Bogota, Colombia Citi A tiempo completo

**Responsibilities**: - Works with team leads to ensure that re-engineering and productivity and service delivery objectives are met or exceeded. - Support the leadership in managing the program, by compiling and analyzing progress on the various aspects of the re-engineering program. - Compile and analyze the scorecards to ensure 100% accuracy, timeliness and business analysis. - Lead and manage the day-to-day needs of the program which involves tracking progress, removing barriers and providing cross functional leadership. - Lead and manage the day-to-day activities associated with a specific process improvement/reengineering efforts. - Responsible for the tactical execution of medium sized projects, or phases of larger reengineering efforts. - Provide timely and regular communication, and overall project reporting within team, business partners, business leadership and reengineering leadership. - Partner with product business management to establish project priorities and assist in the successful delivery of their projects as needed. - Facilitate large end to end, cross functional, process review sessions to understand current state and build future state. - Work with the project teams to assure future state process is solving for business goals and overcoming barriers. - Assist in the management of the Citi-collaborate site. - Performs other duties and functions as assigned.**Qualifications**: - 6-10 years process and project management experience. Lean, Six Sigma or another formal training in reengineering or process improvement. - Proficient in Microsoft Office. **Education**: - Bachelor’s/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Business Strategy, Management & Administration - **Job Family**: Business Process Re-Engineering - **Time Type**: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

  • Manager - Service Excellence

    hace 1 semana

    Bogota, Colombia Sutherland A tiempo completo

    Job Description At Sutherland, we are committed in building a dynamic work environment that is meaningful and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Service Excellence Manager who will be responsible for process improvements to reduce variation and waste. If you are...

  • Service Excellence Manager

    hace 6 días

    Bogota, Colombia Brenntag A tiempo completo

    **Service Excellence Manager**: Our team in **Bogotá** currently has an opening for a **Service Excellence Manager** The Service Excellence Manager LA is responsible for creating and developing positive and memorable experiences for customers in the region. Improving Customer Experience and Service Excellence will increase customer loyalty and retention,...

  • Head of People Experience Operations Service

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    The **Head of PxOps Service Delivery and Transformation** will provide leadership in creating the service framework and management system for People Experience Operations across its core services (Workforce Data Management, Recruitment and Onboarding, Business Solutions Group & Global Experience Owner), and coordinate all efforts to run the operational...

  • Marketing Excellence Manager

    hace 4 días

    Bogota, Colombia Mondelēz International A tiempo completo

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You manage best-in-class execution of brand designs. As part of a small global team of packaging design experts, you are the guardian of the Mondelēz design-to-print process, working...

  • Global IT Operations Manager

    hace 2 semanas

    Bogota, Colombia Manning Global A tiempo completo

    Ensure that all Core Infrastructure teams deliver a "customer first" service and support mindset, from initial client contact to closure of all incidents, requests, and new opportunities.- Manage escalations, establish continuous communication and good relationship with Business Operations through respective IT BPs (IT Business Partners) and TAMs (Technical...

  • Global Service Management, Manager

    hace 1 semana

    Bogota, Colombia Johnson & Johnson A tiempo completo

    Johnson & Johnson is currently recruiting a Global Service Management, Manager (New Consumer Health Company). This position may be located in the Philippines, US, Prague, Bogota, and Cali Columbia. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science bringing...

  • Customer Experience Lead

    hace 6 días

    Bogota, Colombia Johnson & Johnson Family of Companies A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • IT Service Desk Team Lead

    hace 2 semanas

    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Boost Your Career: Discover the Top 3 Reasons Why Leading Our IT Service Desk Team is the Dream Opportunity!** Are you ready to redefine your professional journey? Join our dynamic team as...

  • Global Payroll Lead

    hace 1 semana

    Bogota, Colombia Charger Logistics Inc A tiempo completo

    Job Title: - Global Payroll Lead- Location: - Bogotá, Colombia- Category: - Human Resources- Experience: - Senior**Job Description**: Description Charger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated...

  • Global Service Readiness Analyst

    hace 2 semanas

    Bogota, Colombia Citi A tiempo completo

    Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage,...