Business Assistant

hace 4 días

Bogota, Colombia Citi A tiempo completo

**KEY RESPONSIBILITIES**: - Develop a strong relationship with Business and Operations teams to ensure customer operations and compliance with the guidelines required by CITI and / or local regulations. - Guarantee compliance with the policies, instructions, manuals, and any guidelines established by CITI and local regulations related to the due diligence of the CRS and FATCA formats. Notify status to main stakeholders thru a Monthly Report - Serve as the client's main point of contact to simplify daily transactional and non-transactional operations and processes, contributing to the constant improvement of their service experience. - Coordinate with the internal areas the processes necessary to complete the client's requests. - Follow up and contribute to the achievement of the Product and Business objectives in digitization strategies, remediation, campaigns, massive, regulatory processes or any other required to the area. - Guarantee compliance with controls, policies, instructions, manuals, and any guidelines established by CITI for the fulfillment of its functions. - This role will also serve as support for other activities within the scope of the RSU team **QUALIFICATIONS** - 0-2 year of relevant experience in: banking, customer service, operations and other related areas. Experience in customer service preferred - Bachelor’s degree in Business administration, Industrial engineering, or closely related areas - English - Intermediate level (written and spoken) - Proficient in Microsoft Office Applications - Demonstrates interpersonal skills, proactive team player, with exceptional written and verbal communication skills - Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile. - Proficient in handling urgent and escalation cases and manages client and internal team expectations. - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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