Coe Lac Ai, Data

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**EXPECTATIONS AND TASKS**

CoE LAC AI, Data & Analytics Consultants are engineers who can perform highly specialized remote and onsite services for LAC customers. Goal is to enable customers to implement and operate their SAP solutions at their maximum potential with optimal TCO and to manage their technical risks during solution implementation and operation.

Provide first class remote and on-site support to our Premium customers like:

- Solving technical problems
- Technical Optimization of solution operation
- Improvement of system availability and stability
- Onsite support in critical customer situations
- Customer project evaluation and risk mitigation of implementation projects
- Backoffice support for onsite service delivery
- Availability to travel time around 20% of the time;
- Increasing overall customer satisfaction
- Act on Escalated customers to bring their businesses to normal operations
- Willingness to expand technical skills to Big Data, Data Intelligence & Analytics Architecture
- Reduce customer's TCO by SAP Premium Services Delivery.

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**

- Advanced English
- Willingness to learn to speak Portuguese
- Bachelor in Computer Science or comparable fields is required
- Knowledge and experience working with SAP BW and Datasphere
- Experience with at least 3 full cycle of SAP BW and working in some Datasphere projects
- Knowledge of SAP Business Data Cloud is a plus
- Knowledge of Seamless Planning is a plus
- Willingness to expand functional knowledge regarding SAP Business AI and Databricks
- Knowledge of reporting solutions on top of data warehousing like SAP Analytics Cloud, Business Objects or Analysis for Office would be a plus
- Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues
- Work under pressure, critical situations, and extremely tight deadlines
- Very high customer orientation

**NICE TO HAVE**

- Advanced Portuguese (but not mandatory for hiring)
- MBA in Advanced Analytics Topic or similar
- Experience with Artificial Intelligence.
- C_BW4H / E_BW4HE / C_SAC / C_BCBDC

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436195 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid