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Content Moderation Associate
hace 2 semanas
Overview:
**Do you want more info about this offert? Click here**
**Social Media Content Moderators** are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.
If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you
**Responsibilities**:
- Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
- Participate in frequent refresher training to always implement correct policies
- Comply with the performance indicators or parameters defined by the specific client's operation
- Review, classify and/or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
- Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
- Participate in continuous training programs established by the company for optimal development in the role
- Comply with all the orders, instructions, procedures related and complementary to the role
- Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
Qualifications:
**Technical Skills**
- High school graduate (Must present diploma or certificate)
- Portuguese Level**:90% - 100%**
English Level**:80**% - 100%**
**Competencies and Specific Skills**
- Multi-tasking skills
- Problem Resolution
- Initiative
