Remote Tenant Lead

hace 1 semana


Bogota, Colombia BetterWho A tiempo completo

The Tenant Lead reports directly to the Operations Manager. It is responsible for cultivating and maintaining strong relationships with new and existing tenants to ensure high customer satisfaction and minimize churn. You will be behind the scenes, working on your tasks below, while our Customer Service Lead toggles with tenants who are experiencing issues. The Customer Service Lead will escalate anything needed to you if all efforts are exhausted. The Tenant Lead works closely with our Maintenance, and Vacant Units departments to provide each client with perfect property stewardship, and delightful resident experiences while turning their real estate into passive income.

**Responsibilities**
- Be the primary contact for tenants in the organization
- Document all tenant interactions in Buildium
- Escalate verbal, written, or in-person tenant interactions to Operations Manager which might have legal ramifications.
- Investigate and handle tenant issues which are escalated to you
- Attend weekly departmental L10 meetings
- Lease renewals & lease breaks
- Lease violations/cure notices
- Handle 3-day notices and eviction filings monthly
- Manage tenant renter’s insurance
- Prepare & send out leases
- Assist residents with third party funding assistance
- Adding/removing pets/occupants
- Enter & pay power/gas/trash bills
- Rental verifications & Collections cases
- Monthly markups
- Security deposit dispositions
- Bounced payment warnings
- Initiate Lease signing & Lease ending process and other processes in Lead Simple

**Requirements**:

- 3+years Property Management Experience
- Ability to use various platforms
- Experience with Buildium, Property Meld, and Lead Simple a plus
- Advanced English level is a must

**Additional Information**
- Employment Type: Full-time, Monday-Friday.
- Languages: English, Spanish
- Salary: 7-9 USD per hour

**What to expect next**

**Salary**: $4,823,952 - $6,029,940 per month

**Language**:

- English (required)


  • Lead Tenant Qualifier

    hace 1 semana


    Bogota, Colombia HOUM A tiempo completo

    Houm viene a democratizar y desburocratizar el proceso de compra, venta y arriendo de propiedades, brindando una experiência 100% online, confiable y hasta 10 veces más rápida, buscando que todos puedan encontrar su hogar soñado, incluso a quienes no tienen cómo. Para más detalles revisa acá: HoumWork Nos encontramos en la búsqueda de Lead Tenant...


  • Bogota, Colombia Remote A tiempo completo

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **How we work**: We empower ownership and proactivity and when in doubt default to action instead of waiting. **The position**: This is an exciting time to join Remote and make a personal difference in the global employment space as a **Senior Product...


  • Bogota, Colombia Remote A tiempo completo

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **How we work**: We empower ownership and proactivity and when in doubt default to action instead of waiting. **The position**: This is an exciting time to join Remote and make a personal difference in the global employment space as a **Senior Product...

  • Growth Marketer Lead

    hace 6 días


    Bogota, Colombia Human to Human Hub A tiempo completo

    ¡Únete a nuestro equipo en **Franco Automotors** como **Growth Marketer Lead** y lleva nuestras estrategias de crecimiento a nuevos horizontes, trabajando **100% remoto**! **Tu oportunidad como Growth Marketer Lead - REMOTO está aquí**: Serás la pieza clave para impulsar la **expansión de nuestro alcance digital**. Buscamos a alguien con un enfoque...

  • Design Lead

    hace 1 semana


    Bogota, Colombia Loka A tiempo completo

    Hi, I’m the Product Design Lead in Portugal and since we’ll be working together on challenging and innovative projects, I want you to know what will make this a great fit - and why this is some of the most rewarding UX/UI work you can do. Loka isn’t for everyone. It’s for people who a.) genuinely love technology and want to improve as a...


  • Bogota, Colombia Vertrical GmbH A tiempo completo

    **Hi!** **Nice to meet you!****: "Great things in business are never done by one person ; they're done by a team of people." - Steve Jobs If you are a latin-american Freelance Fullstack Developer who has experience leading a team and is passionate about making people better, instead of just telling them what to do, and if you are looking forward to working...


  • Bogota, Colombia Remote Latinos A tiempo completo

    **Job Title**:Acquisition Specialist **Reports To**: CEO/COO **Preferred Schedule/Timezone**: 10 am - 7 pm EST **Overview**: This company is seeking a highly motivated and dynamic individual for the position of **Essential Duties and Responsibilities**: 1. Lead Management: - Respond promptly to all leads. - Manage and update the CRM daily to stay organized...

  • Senior Data Analyst

    hace 6 días


    Bogota, Colombia Remote Technology, Inc. A tiempo completo

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **What this job can offer you**: - Continuous challenge and driving improvements of Remote’s financial reporting framework - Collaboration with other...

  • Senior Backend Engineer

    hace 1 semana


    Bogota, Colombia Remote Technology, Inc. A tiempo completo

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **The position**: You'll be joining 100 engineers across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to specific verticals. This role is open for several teams, and we will define the exact team that you...

  • Backend Engineer

    hace 4 horas


    Bogota, Colombia Remote Technology, Inc. A tiempo completo

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **The position**: You'll be joining 100 engineers across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to specific verticals. This role is open for several teams, and we will define the exact team that you...