Knwoledge Base and Content Specialist

**Responsibilities**:
1. Create, develop and publish instructional and informational materials (articles, blogs, reports, tutorials, videos, forums, discussions and catalogs) in English and Spanish related to customer and product knowledge content.

3. Manage, monitor and update multiple access points to the knowledge base (ReadtheDocs, Website, documentation respositories, ECC, etc).

4. Plan and implement content development strategy, as well as track trends, metrics, and priorities.

5. Support eduNEXT internal knowledge training sessions, and content translation projects and processes, as assigned.

6. Lead and collaborate with SMEs (Subject Matter Experts) in creating documentation, proposing solutions for knowledge base enhancement.

7. Review and manage the approval of documentation. In addition, he/she will have to publish content in the knowledge base and send notifications to the appropriate parties.

8. Create content for Customer Support management with solutions for simple incidents and make them accessible to end users through the implementation of templates, reports and systems to standardize communication, learning and capability development within eduNEXT and knowledge management.

**Requirements**:

- Minimum 2 years of proven work experience leading Knowledge Management processes, process documentation and writing documents for clients or companies in English
- Professional English level C1 (Business writing and editing)
- One of the following languages is a plus: German, Portuguese, Mandarin, Spanish, Italian or French preferred
- Desirable experience in data analysis and metrics handling
- Experience in business case gathering, analysis and development.

**Desirable**:

- Bachelor's degree or training in instructional design, content management or teaching
- Previous experience in customer service and e-learning and/or software development companies

**Skills**

Strategic thinking

Focus on results

Excellent planning, analytical and organizational skills

Leadership

Excellent communication skills, verbal and written.

Attention to detail

Flexibility**What we offer**

This is a great opportunity to be part of a top level and skilled team where you can grow your skills and make a positive difference in this world
- Enjoy a flexible schedule and work autonomy ⏰
- Monthly remuneration of 4,500,000 - 5,500,000 COP
- Remote work

**Main benefits**
- Work from wherever you want
- Online training and training allowance
- Individual Savings Plan
- Wellness and health plan

**About us**

Since 2013, eduNEXT has been challenged to offer organizations around the world the best educational technology solutions based on Open edX

**Our Mission**

Our Mission is to enable organizations around the world to offer high-quality learning experiences as a principle to improve people's quality of life, we provide solutions to build successful online learning initiatives.

**Our culture**

Our Culture is flexible, with a modern and relaxed work environment. We value trust, autonomous and responsible work and open communication.

**Headquarters**

Our main office is in Bogotá, but our team members are located in the United States, Mexico, Panamá, Perú, Venezuela, the Philippines and different cities in Colombia.

Tipo de puesto: Tiempo completo, Indefinido

Salario: $4.500.000 - $5.500.000 al mes

Pregunta(s) de postulación:

- How many years of previous experience do you have in knowledge management processes and/or writing and document documentation in English?
- What is your level of English?
- Is your level of English fluent enough to communicate effectively?
- Do you have experience in metrics management and data analysis?