Business Operations Analyst 2
hace 1 semana
**Business Operations Analyst / Specialist
Juniper is seeking a well-rounded business systems analyst who can work across a broad set of internal systems to streamline operations of CALA Services Sales area. This role will focus on supporting proper execution of bid management and services scoping process as well as focusing on data analysis to provide business insights to both sales and delivery areas.
This individual will report to the Director, Service Sales CALA.
**Job Experience**:
- Experience working within a multi-cultural environment.
- Experience in end-to-end Process mapping
- Working knowledge of Microsoft Word, Excel, Visio, PowerPoint and Power BI
- Knowledge of coaching and training employees in a customer service environment Knowledge in project planning and execution
**Mandatory Skills required to perform the job**:
- Excellent attention to detail.
- Excellent verbal and written English communication skills
- Able to communicate cross-functionally and at all levels.
- Strong work ethic, adaptive to changing priorities and able to meet tight deadlines with minimum supervision.
- Strong skills in evaluating and analyzing data/processes
- Displays a continuous improvement mindset Flexibility
**Primary Responsibilities**:
- Create process documentation for the CALA Services organization.
- Analyze data and feedback from multiple sources to identify trends and report back to Sales and Delivery areas
- Coordinate and provide mechanisms/dashboards for opportunity management and forecast accuracy for Service Sales team
- Support Professional Services Bid Management process for deals in CALA region
- Periodically review existing process documentation for accuracy and relevance in conjunction with key business stakeholders
- Collaborate with stakeholders throughout Juniper on the introduction of new processes.
- Create and deliver informational updates to the wider Juniper community based on cross departmental processes. Provide process knowledge support for customer facing teams via various omni-channels.
**Minimum Qualifications**:
- B.A. or B.S. in a business-related or engineering field
- Full proficiency in English and Spanish, Portuguese is a plus At least 1 year of Juniper process, quoting, bid management,
**Additional Requirements**:
- Career path demonstrating a consistent pattern of handling progressively more responsible work and critical and creative thinking
- Ability to work effectively with cross-functional teams to analyze, develop and drive solutions
- Strong written and verbal communication skills
- Outstanding creative problem solving and project management skills
- Being able to think bigger and broader than the role itself
- Must exhibit a high degree of business maturity and ability to communicate effectively at senior management levels, be able to guide virtual teams while also being an individual contributor
**Other Information**:
- Relocation is not available for this position
- Based in Bogota, Colombia
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