Empleos actuales relacionados con Technical Support Representative - Colombia Huila - Peek
-
Jumio Technical Support
hace 4 días
Colombia, Huila Jumio A tiempo completo**Role Title**:Jumio Technical Support **Reporting to**: Manager, Jumio Technical Support **Area**: First Level Support **Location**: Colombia, remote **Role Purpose**: Jumio is seeking a driven Technical Support professional looking to join our Jumio Technical Support team, based in Barranquilla, Colombia. As an individual contributor, reporting to the...
-
Tam Technical Account Representative
hace 2 semanas
Colombia Oracle A tiempo completoTAM Technical Account Representative (TAM) 3-22000AKQ **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** OTA-IWE-LAD-CO **Detailed Description and Job Requirements** This position will be responsible for providing customers with the guidance and support needed throughout the full...
-
Customer Support Representative
hace 1 semana
Colombia, Huila WeTravel A tiempo completoHi! I’m Gerda, Head of Customer Support at WeTravel. I’ve been with WeTravel for quite some time and have truly enjoyed growing with the company. I’m based in beautiful Budapest, and I’m excited to find a new Customer Support Representative to join our amazing global team! In this role, you’ll be on the front lines helping travel organizers around...
-
Remote Technical Support and Customer Service Agent
hace 2 semanas
Colombia, Huila Jairo Santa A tiempo completo**We are seeking a Level 1 Technical Support and Customer Service Agent to join our customer service team. This role is instrumental in providing entry-level technical support to our customers, resolving technical issues, and ensuring a satisfactory end-user experience. The position is completely remote and will require availability to work night hours, from...
-
Remote Technical Support and Customer Service Agent
hace 16 horas
Colombia, Huila Jairo Santa A tiempo completoWe are seeking a Level 1 Technical Support and Customer Service Agent to join our customer service team. This role is instrumental in providing entry-level technical support to our customers, resolving technical issues, and ensuring a satisfactory end-user experience. The position is completely remote and will require availability to work night hours, from...
-
Technical Support Engineer
hace 6 días
Colombia McAfee Enterprise A tiempo completo**_Job Title:_** Technical Support Engineer (Bilingual) **_ Role Overview:_** The Technical Support Engineer (TSE) provides end-to-end technical support for Trellix customers and provides technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix's premiere customer base. When a customer needs technical support...
-
Tier 2 Technical Support Colombia
hace 4 días
colombia Chronos Consulting A tiempo completoJob Description Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow...
-
Technical Support Specialist
hace 6 días
Colombia SuperStaff A tiempo completoIn this role, you will be solving IT problems, which may involve using diagnostics and help request tracking tools. You may also be required to provide hands-on help at the desktop or laptop level. Additionally, you will collaborate with the IT Infrastructure Administrator/Engineer on network changes and improvements. As the primary point of contact for...
-
Sales Representative
hace 2 semanas
Colombia, Huila TaxDome A tiempo completo**TaxDome** is a product team with a strong culture. We build a SaaS platform - an all-in-one tool that helps our clients develop their businesses around the world. Our platform allows small and medium-sized businesses dealing with taxes, finance and accounting, to automate workflows. Using our platform, companies can manage internal tasks, as well as...
-
Technical Architect
hace 1 semana
Colombia, Huila Utopia A tiempo completo**About the company** **Utopia**is a forward-thinking global real estate development group dedicated to creating a distinctive portfolio of luxurious and high-end hospitality assets. At Utopia, we’re building more than properties — we’re crafting extraordinary experiences. Founded in 2023, our in-house architectural firm, **Utopia Design**, is at the...
Technical Support Representative
hace 2 semanas
The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their businesses and automated their operations with our technology.
Peek follows a “remote-first” philosophy, with our team of over 250 Peeksters distributed across exciting locales such as San Francisco, New York, Austin, Nashville, Salt Lake City, Santiago, Medellin, and beyond. Having secured funding exceeding $100 million from esteemed backers like Westcap and Goldman Sachs, we continue our mission to connect the world through experiences.
PS: In 2021, Peek was not only recognized with a coveted position on Forbes America's Best Startups Employer list but also celebrated an honor from Newsweek with their Future of Travel award. And the accolades don't stop there We're ecstatic to announce our #14 ranking on the a16z Marketplace 100 for 2023
**The Role**:
Peek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting.
**Our Customer Support team is available during the following hours: Mon - Fri 8 am to 11 pm; Saturday 9 am to 8 pm; Sunday 10 am to 8 pm (All Times are Eastern Time). A 5-day schedule will be assigned after training.**
**Responsibilities**:
- Author informative and thorough how-to messages using excellent communication skills to maintain a high CSat.
- Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes.
- Learn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes.
- Work in unison with other Support team members, as well as provide information reviewed by our Product and Engineering teams as they work to improve PeekPro.
**Skills you already have**:
- 2+ years of experience in customer service and/or technical support
- Must be able to work at least one weekend day
- Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam)
- Natural enthusiasm for helping people solve technical problems
- Patience and ability to troubleshoot and teach new software to non-tech savvy operator partners.
- Ability to work in a dynamic environment without skipping a beat.
- Must be punctual and reliable.
- Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue.
- Discretion in handling potentially sensitive information about a partner, partner’s account, or business.
**Nice to haves**:
- Interest in the travel/tourism industry
- Experience working within ZenDesk or other support tooling
- Experience working with Salesforce, JIRA, Slack and/or G-Suite
- Experience in a similar role
**Compensation**:
- 4.850.000 COP/month + bonuses
- Health Coverage through Allianz
**Perks & Benefits**
Peek invests in our employee’s health and well-being. We’ve built our benefits package around our Peekster’s needs including full health care, dental, and vision plans, paid parental leave, company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek’s long-term success.
