Customer Success Manager

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about

Zoom's Workstyles


About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

What you will do:
- The CSM is the Trusted Advisor, manages deployment, and product adoptions for customer accounts- Develop and maintain long-term relationships with stakeholders within assigned accounts- Conduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases- Plan and conduct on-boarding and training for new customers- Closely manage and nurture accounts to identify and eliminate risk attribution- Create and deliver monthly reports to highlight customer successes and provide on-going recommendations for further optimization- Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed- Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results

What you have done:
- Minimum of 3+ years experience and a proven track servicing strategic accounts- BA/BS degree or equivalent work experience- Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS and audio video vendors for State, Local or Federal sector is highly preferred- Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills- Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers-
- Ability to deliver customized presentations and demonstrations via web conference- Strong product knowledge of Video / Audio Collaboration with ability to articulate how to best use and deploy the service is preferred- Strong acumen of software industry- Great interpersonal skills with a positive attitude- Ability to pass an in-depth background check- Travel is required

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.


Colorado Salary Range or On Target Earnings:
Minimum:
$82,350.00 USD

Maximum:
$160,560.00 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is

here

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

Explore Zoom:
- Hear from our leadership team-
- Browse Awards and Employee Reviews on Comparably-
- Visit our Blog-
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- Find us on social at the links below and on- Instagram-
- View more jobs, sign up for job alerts and join our talent community.- Visit the Zoom careers site
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