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Remote Customer Success Coordinator
hace 2 semanas
**ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WILL BE CONSIDERED**:
**HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.**
**Job Title**: Customer Success Coordinator (100% Remote)
**Job Overview**:
Are you an organized, customer-oriented professional with a knack for smooth operations? Our client is searching for a Customer Success Coordinator for their roofing company. In this key role, you'll manage the life cycle of our repair projects from intake through completion, ensuring clear communication and top-notch service every step of the way. This is an opportunity to make a real difference in their growing company
**Responsibilities**:
- Manage the intake of sold roofing repair jobs, ensuring all necessary information is accurately captured and documented.
- Confirm deposit payments before scheduling jobs to maintain the financial integrity of the operation.
- Communicate effectively with homeowners, providing updates about their tentative repair start dates and handling any rescheduling needs with professionalism and tact.
- Coordinate closely with the repair team, managing the repair schedule and making necessary adjustments to ensure efficient and timely service.
- Communicate proactively with homeowners if scheduled jobs need to be postponed, offering reassurances and revised timelines as needed.
- Obtain updates from repair crews to ensure jobs are completed on schedule, taking appropriate actions in case of delays or issues.
- Handle the collection of final payments for repairs, ensuring all financial transactions are recorded accurately.
- Oversee the delivery of finished project pictures to homeowners upon job completion.
**Qualifications, Skills, and Key Competencies**:
- Previous experience in a managerial role, preferably in the service and repair industry.
- Excellent communication skills with a keen ability to manage customer expectations and handle difficult situations with grace.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
- Proficiency in coordinating schedules and making necessary adjustments for optimal productivity.
- Experience with financial transactions, including deposits and final payments.
- High degree of professionalism and commitment to customer satisfaction.
**Benefits**:
- Become a part of a dynamic and growing team where your skills and experience will be valued.
- Opportunities for professional development.
- Competitive salary and benefits package.
**Salary**: Monthly salary in USD: $1,200
**Schedule**: Full-time - Monday to Friday - 9:00 AM to 5:00 PM (Eastern time US)
**ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WILL BE CONSIDERED**:
Pay: $4,941,360 per month
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