Service Delivery Representative

hace 2 semanas

San Vicente Ferrer, Colombia DXC Technology A tiempo completo

**_Responsibilities: _**
Incident Management:

- Identify performance issues proactively.
- Works within strict time scales and elevates incidents within defined time windows.

Problem Management:

- Uses proactive monitoring procedures/tools to identify problem prevention opportunities.
- Change Management.
- Configure system hardware, software and network components to meet established standards with assistance.
- Perform routine installations and/or configurations.

Assemble and integrate system/product Operations Maintenance:

- Perform routine maintenance.

May include performing tape/backup operations Quality:

- Understands the impact of operations delivery on the customer's business.
- Contribute to team's ability to meet target goals through participation in continuous service improvement initiatives.

Complaint Handling:

- Responds to customer
- relations problems promptly and appropriately.
- Takes ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources.

Customer Relationship:

- Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
- Work effectively in a multicultural environment.
- Respond to service, product, technical, and customer
- relations questions.

Teamwork:

- Lead a small team with well
- defined objectives.

**_Education and Experience Required: _**
- High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelor's degree.
- May hold entry level certification(s) in field of work.
- Typically, 3-5 years of working experience in related fields.

**_Knowledge and Skills: _**
- Ability to resolve or assist in the resolution of complex Customer problems.
- Able to demonstrate good oral, written, and telephone communication skills.
- Ability to build and maintain relationships with customers, peers, and support partners.
- Able to understand Customer system environments with associated business needs.
- Ability to work in a team environment, which may be local, global, virtual, or multi
- functional.
- Demonstrate good teamwork with peers.

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