Head of Infrastructure

**Role**:Head of Infrastructure

**Job Location**:Remote

**Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?**

J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations facing high-stakes events demanding urgent attention, staunch integrity, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations**. **We have over 100 locations worldwide. We are highly committed to all members of our community, both employees and clients. Our organization focuses on promoting a sense of community and inspiring our people to achieve results that exceed goals.

The Head of Infrastructure is responsible for the implementation and operations of all technology infrastructure which includes network, WAN, server services, file stores, routers, firewalls, Azure and other cloud services, SharePoint, mobile\landline\VOIP telephony, etc. This position is operationally responsible for ensuring the security, availability, integrity, and confidentiality for IT infrastructure. The Head of Infrastructure is responsible for both build and run and will partner closely with our Strategy and Architecture, Applications, Cyber Security, and End User Services teams. We are a cloud-oriented organization, and our infrastructure is predominately cloud based.

**Responsibilities**
- Reporting to the Chief Information Officer, leads the technology infrastructure strategy, roadmap, and execution for the enterprise.
- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
- Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
- Development and implementation of mature Infrastructure service management processes.
- Conducts product and vendor evaluations ensuring best in class technologies and partners
- Works closely with and manages strategic vendor partner relationships. Setup and run the Governance with the partners.
- Build strategic relationships for creating value for the organization.
- Participate in the formulation of the company's enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.
- Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
- Experience with comprehensive disaster recovery architecture and operations, highly available server and network architectures.
- Closely manage Infrastructure budget.
- Leadership for delivery of 24/7 service operations and KPI compliance.

**Qualifications/Experience**
- 15 years of work experience with a BS/MS in Computer Science / Computer Engineering, Science or Math, or at least 12+ years of experience with an Advanced degree (e.g., Masters/MBA)
- Professional Level English fluency both verbal and written
- 12+ years IT Infrastructure experience
- 10+ years leadership experience
- Clearly demonstrates the ability to independently and rapidly transform a complex business need from an initial concept or vaguely defined requirement into a well-articulated plan with clearly scoped technical deliverables and well-established timelines, demonstrates capability to align effectively with business stakeholders, superior tactical execution, and strategic planning capabilities
- Demonstrates the ability to regularly drive the conception and development of extremely high-quality deliverables to completion on schedule with mínimal guidance, input, and supervision; lucidly and concisely communicates plans and strategies, experience with end-to-end project management
- Operates effectively with many stakeholders throughout the business. Easy to business with. Effectively negotiates commitments in a manner that respects business priorities and provides context around costs, risks, and workable timelines.
- Experience in an acquisitive organization. Effectively supports the timely onboarding of relevant infrastructure within the acquisitions.
- Demonstrates clear thought-leadership and the ability to guide projects and teams toward solutions; asks and answers ‘what is the next step?’ without input; leads through expertise over requiring leadership, finds solutions
- Demonstrated success leading a direct team in a rapidly growing organization
- Self-motivated with the ability to exercise independent judgment with mínimal direction fro