Empleos actuales relacionados con Customer Success Manager - Bogotá - Tekton Labs

  • Customer Success Manager

    hace 3 semanas

    Bogotá, Colombia TP A tiempo completo

    Customer Success Manager JOIN TP AS A Change Management & Customer Success Manager! TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help...

  • Customer Success Manager

    hace 7 días

    Bogotá, Colombia The Global Talent Co. A tiempo completo

    **Customer Success Manager**: **Full-time (40-Hours Per Week), Remote** **About Us**: At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals. This role is...

  • Manager Customer Success

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Job Title:Manager Customer Success Overview:Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Colombia Consilium Labs Inc A tiempo completo

    We're Hiring: Customer Success Manager (working at East Coast, US - Timezone) Location: Remote (East Coast-based preferred) Industry: Information Security Auditing & Compliance Company: Consilium Labs Consilium Labs is a modern, fast-growing auditing firm specializing in ISO 27001, SOC 2, and other compliance frameworks. We're on a mission to raise the...

  • Principal Customer Success Manager

    hace 7 días

    Bogotá, Colombia Genesys A tiempo completo

    locations - Bogota (Flexible) - time type - Full time - posted on - Posted Today - job requisition id - JR106746 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...

  • Customer Success Manager

    hace 7 días

    Bogotá, Colombia Patricia Baez Company A tiempo completo

    About the job Customer Success Manager (BOG) Customer Success Manager (BOG) Job Description As a Customer Success Manager , you will act as a dedicated partner for small to mid-sized clients, ensuring they realize value quickly and maintain it consistently. You will support client onboarding, retention, and satisfaction through proactive communication,...

  • Manager Customer Success

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Customer Success Manager

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

    Job DescriptionAs a Customer Success Manager at Horatio, you are the dedicated partner for our small to mid-sized clients, helping them realize value quickly and maintain it consistently. You'll support client onboarding, retention, and satisfaction through proactive communication, strategic insight, and close collaboration with internal teams.Reporting to a...

  • Customer Success Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Patricia Baez Company A tiempo completo

    Customer Success Manager (BOG)Job DescriptionAs a Customer Success Manager, you will act as a dedicated partner for small to mid-sized clients, ensuring they realize value quickly and maintain it consistently. You will support client onboarding, retention, and satisfaction through proactive communication, strategic insight, and close collaboration with...

  • Customer Success Manager

    hace 7 días

    Bogotá, Colombia Growmodo GmbH A tiempo completo

    At Growmodo, we help fast-growing companies by connecting them with global talent while supporting the careers of creative and tech professionals. We're driven by fostering growth, building strong relationships, taking ownership and a passion for delivering a “WOW” experience daily. **The Role**: **Working Hours**: Mondays - Fridays, 8am-5pm Eastern...

Customer Success Manager

hace 3 semanas

Bogotá, Colombia Tekton Labs A tiempo completo

**Location**: Remote

**Contract Type**: Full-time (Contractor)

**Compensation**:

- ** Up to $2,000 USD/month** + **performance-based bonus** (compensation based on experience)

**Join Tekton Labs**

At **Tekton Labs**, we are looking for a **Customer Success Manager** to **build strong client relationships and drive up-selling and cross-selling initiatives** in **North America**. This role requires a **highly detail-oriented professional** who thrives in **data-driven environments, enjoys working with numbers, margins, and analytics**, and can translate complex data into meaningful insights for clients.

**What You'll Do**
- Ensure **accuracy and precision** in tracking **account performance, financial margins, and revenue trends**.
- Oversee **client account operations**, ensuring seamless service delivery with a focus on **data integrity and financial optimization**.
- Act as the **main point of contact** for client inquiries, ensuring a high-quality experience with a structured, analytical approach.
- Develop **detailed reports and presentations**, using data-driven insights to enhance client relationships and business growth.
- Work extensively with **financial and operational data**, handling **profit margins, cost analysis, and revenue forecasting**.
- Lead **monthly performance analysis**, using **Excel and Google Sheets** to generate actionable insights.
- Manage and expand **customer relationships**, focusing on profitability and **strategic account growth**.
- Identify and propose **opportunities for service optimization**, leveraging analytics to improve customer outcomes.
- Present **financial insights and strategic recommendations** to clients and internal teams in a professional and structured manner.

**What We're Looking For**
- **3+ years of experience** in **customer success, project management, or account management**, preferably in the **IT Professional Services** industry.
- Strong **attention to detail** with a **data-driven approach** to decision-making.
- Proven ability to **analyze financial data, profit margins, and revenue trends**.
- Advanced **Excel skills** (pivot tables, financial modeling, and data visualization).
- Experience in **digital consulting, product development, or service design** (preferred).
- Highly **organized and structured**, with a meticulous approach to **client reporting and presentations**.
- Ability to **interpret complex datasets and extract meaningful insights**.
- Comfortable presenting financial data and strategic insights to **executive-level stakeholders**.
- Proficiency in **Google Workspace (Docs, Sheets, Slides)** to create **high-quality, client-facing materials.**:

- ** **Fluent in Spanish** (written and spoken).
- **Fluent English** (written and spoken), with the confidence to engage with North American clients.

**Key Skills**
- ✔ **Strong Analytical & Numerical Skills**:

- ✔ **Meticulous Organization & Attention to Detail**:

- ✔ **Proficiency in Excel & Data Analysis**:

- ✔ **Client Presentation & Financial Reporting**:

- ✔ **Strategic Thinking & Business Acumen**:

- ✔ **Process Optimization & Profitability Analysis**:

- ✔ **Revenue Growth & Account Expansion**

**Why Join Tekton Labs?**
- **Work with a highly skilled team** on cutting-edge technologies.
- **Gain experience in international projects** with top-tier clients.
- **Develop your expertise in data-driven account management**.
- **Be part of a collaborative and structured work environment**.
- **Unlock opportunities for career advancement**.

**Ready to take the next step?**

We look forward to meeting you ✨